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FAQ

General
 
Q. What is check in/check out time?
 
A. 4:00PM EST Check in, 11:00AM EST Check out
 
Q. What is the phone number for the hotel’s front desk?
 
A. YVE Hotel Miami’s phone number is (305)-358-4555
 
Q. Do you allow smoking on property? In the rooms?
 
A. We are a non-smoking property. Smoking is not allowed in the room. 
 
Q. Do you have high-speed wired and/or Wi-Fi available?
 
A. Wi-Fi is available in the lobby and in all rooms.
 
Q. Do you have free or paid Wi-Fi?
 
A. Wi-Fi is included with the hotel amenity fee.
 
Q. Do you have a fitness center? What kind of equipment does it have? What are the hours?
 
A. The fitness center is fully equipped with cardio and elliptical machines as well as burly free weights. Our fitness center is open 24 hours. 
 
Q. I want to ship a package to arrive before or during my stay. Do you allow this?
 
A. Any package that is received at the hotel prior to guest arrival will have a $5/package storage fee. Any package that is received while guest is in house or on day of arrival will not have a storage fee.
 
Q. Do you have a business center?
 
A. No. However, we can print any documents that guest can send us to our front desk email miafrontdesk@destinationhotels.com or by request in person.
 
Q. Do you have a pool?
 
A. No, we do not have a pool at YVE.
 
Q. Do you have a spa? What are the hours?
 
A. YVE hotel does not have a spa. Our concierge can point you toward a recommended nearby spa. 
 
Q. Where can I find reviews for YVE Hotel Miami?
 
A. You can find reviews for YVE Hotel Miami on our Reviews page, Tripadvisor, and other review websites.
Transportation/Directions
 
Q. How do I get to the hotel?
 
A. Please see our Maps & Directions page for driving directions.
 
Q. Do you offer free shuttle service from the airport?
 
A. Shuttle service from Miami International Airport and Fort Lauderdale Airport is available for a fee. Please submit a request for pricing. For more information please visit the Shuttle Information page.
 
Q. Do you offer free shuttle service to and from the cruise terminal at Port of Miami and/or Port Everglades?
 
A. We offer a shared cruise shuttle to and from Port of Miami for a fee per person. When booking direct on our website, you can add on a cruise shuttle service during checkout or you may request a shuttle transfer when you arrive. We also offer private shuttles for guests traveling to Port Everglades in Fort Lauderdale for a fee. For more information, please visit the Shuttle Information page.
 
Q. What is your address?
 
A. 146 Biscayne Blvd, Miami, FL 33132
 
Q. What are your cross streets?
 
A. Biscayne Boulevard and NE 2nd street.
 
Q. Do you have on-site hotel parking? How much is parking? Is it included in my room rate?
 
A. Valet parking, paid city parking lots, and metered on-street parking is available. 
 
Valet parking is $32 a night with in/out privileges. YVE is also just across the street from city parking lots. City lot and on-street parking fees and rates vary depending on city wide events. Parking is not included with room rates. 
 
Rooms
 
Q. Do you provide rollaway beds or cribs? Is there a charge?
 
A. We do not provide rollaway beds at the property. We do have play pens that can be sent to rooms free of charge.
 
Q. I booked on a website other than this hotel website and I need to make a change to my reservation. How do I do this?
 
A. You must go through the booking agent/website that you went through in order to change your reservation. 
 
If you booked directly through this website, www.destinationhotels.com, you may call the front desk at (305)-358-4555. 
 
Q. Is my ID/passport required at check in?
 
A. We require presentation of a valid government-issued identification at the time of check-in.
 
Q. What is the minimum age requirement to check in to the room?
 
A. You must be 18 years of age with a valid ID to check in to the hotel.
 
Q. What is your cancellation/deposit policy?
 
A. We require a credit card at the time of booking. You must cancel at least 72 hours prior to arrival to avoid a one night’s room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.  Credit card deposit is required to check-in, we are unable accept cash deposits under any circumstances.
 
Q. Do you have an early departure fee?
 
A. Depending on the reservation, we usually charge a one night penalty fee.
 
Q. Do you have connecting rooms?
 
A. Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.
 
Q. Do you have a sofa sleeper in the hotel rooms?
 
A. Yes, a sofa sleeper is included in both the Playful Junior Suite and YVE Master Suite. Sofa sleepers are not available in any other room types.
 
Q. Do you have two bedroom suites?
 
A. No, we do not offer two bedroom suites. Connecting rooms are available upon request.
 
Q. Do you have wheelchair accessible rooms?
 
A. Yes, we have accessible rooms featuring roll-in showers with support bars.
 
Q. Do you have king beds?
 
A. Yes, we offer single king bed rooms in a variety of room types.
 
Q. Do you have queen beds?
 
A. No, however we do offer a variety of rooms with two double sized beds.
 
Q. Do you have double sized beds?
 
A. Yes, we offer a variety of rooms with two double sized beds.
 
Q. Is there a mini-fridge in the rooms?
 
A. Yes, a mini-fridge is included in both the Playful Junior Suite and YVE Master Suite. Mini-fridges are not available in any other room types.
 
Restaurant
 
Q. What are the hours of operation for Biscayne Tavern?
 
A. 6:30 am – Midnight Sunday through Thursday, 6:30am – 1:00 am Friday and Saturday.
 
Q. Do you offer room service? What are the hours?
 
A. YVE Hotel does offer room service from Biscayne Tavern, for a fee. Room service is available 11am -11pm.
 
Accounting
 
Q. I have questions about my bill. Who do I call?
 
A. Please call the front desk at (305)-358-4555. If issue can’t be resolved, we can transfer the call to our financial department
 
Q. What forms of payment are accepted to pay for my room?
 
A. Credit, debit, or cash.
 
Pets
 
Q. Are pets allowed? Are there restrictions for weight, height, or types?
 
A. Yes, YVE Hotel Miami is a pet friendly hotel with no weight, height, or type restriction. YVE Hotel does not charge any fees to bring your pet to our hotel.
 
Q. Do you have pet-free rooms for those with allergies?
 
A. No
 
Q. How far do you have to walk to take your pet out?
 
A. A dog park is available just across the street from YVE Hotel at Bayfront Park.
True To Our Place, Diverse By Design

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