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Cancellation Policies: 

What is the cancellation policy?

EFFECTIVE FOR BOOKINGS MADE 6/14/21 AND BEYOND:

  • Sweetgrass Inn and Boardwalk Inn Guest Rooms, and meeting attendee cancellations made less than 7 days prior to arrival will lose their one night deposit due at booking.
  • Residences at Sweetgrass Rooms and Suites: One night payment due at booking and remainder due at 30 day prearrival cutoff. Both deposits are nonrefundable for cancellations.
  • Wild Dunes Vacation Homes and Condos: 50% deposit is due at booking and remaining 50% is due at 30 days prearrival. All deposits are nonrefundable if the booking is cancelled.

For bookings made before 6/14/21:

  • Sweetgrass Inn, Boardwalk Inn Guest Rooms, Residences at Sweetgrass Guest Rooms & Residences at Sweetgrass Studio Suites and meeting attendee cancellations made less than 7 days prior to arrival will result in forfeiture of the deposit amount. Deposits for reservations cancelled more than 7 days before arrival will be refunded 100%. 
  • Wild Dunes Vacation Condos and Residences at Sweetgrass 1+ Bedroom Suite: Cancellations made within 45 days prior to arrival will result in forfeiture of the entire first deposit. Deposits for reservations cancelled 45+ days in advance of arrival will be refunded 100%.Wild Dunes Vacation Homes: If canceled 45+ days prior to arrival, 1st deposit is nonrefundable; If canceled within 45 days 100% nonrefundable.
  • Advanced Purchase Offers: Boardwalk Inn Guest Rooms and Residences at Sweetgrass Guest Rooms and Studios booked as advanced purchase reservations are required to pay the full amount at time of booking and at no time afterward is the reservation able to be canceled for a refund. 100% of the total value of the reservation will be consumed if canceled at any time.

 

Resort Fee: There is a resort fee of 16% added to each accommodation rate (subject to change). Wild Dunes Resort is pleased to offer guests a number of services inclusive in the Resort Fee:

  • Complimentary valet parking at the Sweetgrass Inn, Boardwalk Inn and Residences at Sweetgrass
  • Complimentary self-parking throughout the resort
  • On-property resort transportation services
  • Unlimited use of fitness center 
  • Two complimentary bottled waters daily in all guestrooms
  • Unlimited internet access in all guest rooms
  • Access to resort pools at the Grand Pavilion, Boardwalk Inn, Sweetgrass Inn and Swim Center
  • One hour of complimentary tennis court time daily after 12:00 pm
  • 24-Hour Resort Security
  • Preferred Dining Reservations 
  • Preferred Golf Tee Times 
  • 10% off at select retail outlets
     

Tax Information: The current sales and accommodations tax percentage is 14%, which is subject to change without notice.

Rate Information: All rates are subject to availability and may change without notice. Rates do not include taxes/fees: Sales and Accommodations taxes 14%, Resort Fee 16% (listed above, subject to change). Meeting and conference group attendees are also charged the group amenity fee of 16%, which is subject to change without notice.

Check-In Time: After 4 p.m. Boardwalk Inn guests may check-in at the Boardwalk Inn front desk; Sweetgrass Inn, and Residences at Sweetgrass Inn guests check in at Sweetgrass Inn's front desk. Residences at Sweetgrass and Homes and Condos guests check in at The Village at Wild Dunes.

Check-Out Time: By 10 a.m. in Homes and Condos. By 11 a.m. in the Boardwalk Inn, Sweetgrass Inn, and Residences at Sweetgrass. A late departure fee may be assessed for departures after aforementioned times. 

Date Changes: Change in arrival or departure date is considered a cancellation of those dates.

Supplies in TVWD Studios and Suites and Wild Dunes Homes and Condos: Towels, linens, fully equipped kitchen. Starter supply of toilet tissue, bath soap, liquid dish soap, paper towels and dish washing detergent.

Sweetgrass Inn, Boardwalk Inn and Residences at Sweetgrass Housekeeping Information:
 Daily Housekeeping services have been suspended.

Wild Dunes Home and Condo Housekeeping Information: 
 Stays under seven nights receive a departure clean only. Stays of seven nights receive a complimentary mid-week cleaning. Stay of eight or more nights receive a departure clean only. Rate includes Arrival/Departure Housekeeping. Housekeeping services in addition to those already provided are available upon request for an additional fee. 

Wild Dunes Home and Condo Considerations: Certain areas in the rental units are reserved for the exclusive use of the property Owner and will not be available for rental use. Guest agrees to indemnify the rental Owner and Wild Dunes Resort for any damages to the premises, including damages to furnishings and household items. Fees starting at $350 will be assessed if damages are incurred.
 
Pets: Sorry, no pets are allowed. Fees starting at $350 will be assessed if pets are found in the accommodation.

Smoking: Smoking is not permitted in any rental units. Fees starting at $350 will be assessed if smoking occurs in the accommodation.

Outdoor Grilling: Outdoor grilling in rental units is strictly prohibited by local fire codes.

Vehicles: Motor homes, boat trailers, personal watercraft, motorcycles and other two wheeled motorized vehicles are prohibited within the gates of Wild Dunes in keeping with community rules. Wild Dunes Resort makes no provision for parking/storage of these vehicles. For overnight guests traveling on motorcycle, the Wild Dunes Resort Guest Experience team can assist with parking arrangements with advance notice. Please reach out to our Guest Experience team ahead of arrival to make arrangements. 

Personal Items: Wild Dunes Resort is not responsible for the loss of any personal items or valuables. Safety deposit boxes are available upon request. 

Balconies: Please refrain from hanging clothing or towels from the balconies, windows or railings in accordance with the Wild Dunes Community Association regulations. 

City of Isle of Palms Ordinances: Isle of Palms noise ordinance requires that "quiet time" is in effect Sunday through Thursday from 10pm-10am and Friday and Saturday from 11pm-10am and includes noise restrictions on stereos, televisions and any other noise. Alcoholic beverages are not permitted on the beach and public streets. Guests will not exceed the occupancy limits of the accommodation as outlined in the Isle of Palms Livability Laws. Beach fires and fireworks are prohibited due to fire hazards. Beach chairs, umbrellas and tents left unattended on the beach after sunset may be disposed of by the City. For safety, guests are asked to refill any beach holes they may dig.

 
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There's an abundance of award-winning cuisine in the Isle of Palms and Charleston area and Wild Dunes Resort is no exception. Experience seasonal menus featuring local and sustainable cuisine at our onsite restaurant Coastal Provisions. Enjoy poolside favorites at Beachside Burgers & Bar (open seasonally), or have a home-style family dinner delivered right to your door.

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