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Couple at the Beach

FAQ

Arrival and Departure


What time may I enter my accommodation?

Our keyless entry system allows you to gain entry into your rental accommodation by entering your unique access code provided in your arrival email on the electronic keypad door lock, eliminating the need for a physical key. Your door access code will activate at 4 p.m. on the day of your arrival. Once through the main entrance gate, you may proceed directly to your home or condominium rental at the address listed in your accommodation details in your arrival email and enter your unit after 4 p.m.


Do I need to let anyone know that I have arrived?

Yes. You are required to contact Guest Services at 843.886.7100 or WDguest@destinationhotels.com immediately upon entering your accommodation to confirm your arrival to Wild Dunes Resort.


How much does it cost to park?

Self parking and valet parking are complimentary.


How old do you have to be to Check-In?

18 years of age.


What time is Check-In?

After 4 p.m. Boardwalk Inn guests may check-in at the Boardwalk Inn front desk; Sweetgrass Inn and Residences at Sweetgrass Inn guests check in at Sweetgrass Inn's front desk. Homes and condos guests without keyless entry may check-in at the Sweetgrass Inn front desk.


What time is Check-Out?

By 10 a.m. in Homes and Condos. By 11 a.m. in the Boardwalk Inn, Sweetgrass Inn, and Residences at Sweetgrass. A late departure fee may be assessed for departures after aforementioned times.


What address do I enter into GPS to get to Wild Dunes?

Enter 5757 Palm Blvd., SC 29451. This will take you to the main resort gate. Your arrival email will include the GPS address to your accommodation and driving directions from the main gate as well.


How do I get my gate pass?

Approximately 3 days prior to your arrival, you will receive an email from Wild Dunes that will contain a link to your Resort gate pass. You will need to print the gate pass and place it prominently in your windshield.

 

How do I change my door access code?

Personalizing your door access code is a breeze. Simply enter your assigned door access code, then press #. Now you will need to customize your access code. Enter a 6-digit personal code that will be easy for you and your party to remember during your stay. *If you forget your personal code, use the original assigned code to open the door and follow the instructions to change the code again if you choose.


If I have additional vehicles arriving with me who have last names different from mine, what do I do?

If you are traveling with two or more vehicles, the additional vehicles may obtain entry passes at the Wild Dunes Welcome Center and providing the guard the last name associated with your reservation. The attendant will provide additional green guest passes for the remainder of your stay. Likewise, if you are expecting drive-in visitors during your stay, you’ll need to grant them access through the Welcome Center. Please contact a member of our Guest Experience team at 843.886.6000 or extension 0 at least one hour prior to your visitor’s arrival.


What time can I arrive for late arrival?

Late check-in is always available. However, if arriving after 8 p.m., please contact us at 843.886.6000 so that we may better plan for your arrival.


What do I need for credit card authorization?

Conveniently charge Resort purchases to your room! If you would like to enable room charges to avoid carrying credit cards and cash around property, please visit the Front Desk at the Boardwalk Inn or Sweetgrass Inn.


What supplies are included in the Residences at Sweetgrass and Wild Dunes Homes and Condominiums?

A starter kit of dish-soap, sponge, dishwashing detergent, one roll of paper towels, laundry detergent, toilet paper, trash bags (in the bottom of each can). All major appliances including (but not limited to) washer & dryer, refrigerator (some with ice makers), dishwasher, stove, oven, and microwave. Minor appliances including (but not limited to) toaster, blender, full sized coffee maker, etc. Plates, bowls, silverware, pots and pans, cups, mugs, and wine glasses (appropriate number for number of guests the home or condominium sleeps), cooking utensils and serving ware. Sheets and pillowcases. A starter supply of bath towels, hand towels and washcloths. Additional items include:


  • Hair dryers

  • Broom, mop and vacuum

  • Iron and ironing board

  • Alarm clocks

  • Extra blankets and pillows

  • Starter kit of travel-size shampoo, conditioner, lotion, body wash & soap

  •  *Some units have DVD player and/or stereo*


Here are some additional items you may wish to bring with you during your stay:


  • Toiletries (shampoo, conditioner, soap, lotion, toilet paper, etc.)

  • Paper towels and/or napkins

  • Extra laundry detergent and/or fabric softener

  • Extra trash bags for kitchen and bathrooms

  • Ziploc bags, foil, and/or saran wrap

  • Specialty cookware

  • Coffee and coffee filters

  • Cleaning supplies (if preferred)

  • Summer guests may wish to bring beach chairs and beach towels, toys, etc.

  • Wild Dunes Resort’s shops carry a sundry of food and retail items. View a list of items at Hudson’s Market in the Shoppes at Sweetgrass


What Housekeeping services are provided?

Guestrooms and suites in the Boardwalk Inn, Sweetgrass Inn, and Residences at Sweetgrass receive resort housekeeping services. COVID-19 Update: For your comfort and safety, housekeeping service is limited to the third day of your stay. We are happy to deliver fresh towels and bath amenities to your room at any time upon request. 

 

For stays in Wild Dunes Home and Condominiums, the following housekeeping services are included: Stays under seven nights receive a departure clean only. Stays of seven nights or more receive a complimentary mid-week cleaning. Rate includes Arrival/Departure Housekeeping. Housekeeping services in addition to those already provided are available upon request for an additional fee and require a 48-hour notice. Stays exceeding 27 days receive departure clean only.


Resort Policies and Services


What is included in my rate?

All rates are subject to availability and may change without notice. Rates do not include taxes/fees: Sales and Accommodations taxes 14%, Resort Fee 16% (subject to change). Meeting and conference group attendees are also charged the group amenity fee of 16%, which is subject to change without notice.


What’s included in the Resort Fee?

There is a resort fee of 16% added to each accommodation rate (subject to change). Wild Dunes Resort is pleased to offer guests a number of services inclusive in the Resort Fee:

  • Complimentary valet parking at the Sweetgrass Inn, Boardwalk Inn and Residences at Sweetgrass
  • Complimentary self-parking throughout the resort
  • On-property resort transportation services
  • Unlimited use of fitness center 
  • Two complimentary bottled waters daily in all guestrooms
  • Unlimited internet access in all guest rooms
  • Access to resort pools at the Grand Pavilion, Boardwalk Inn, Sweetgrass Inn and Swim Center
  • One hour of complimentary tennis court time daily after 12:00 pm
  • 24-Hour Resort Security
  • Preferred Dining Reservations 
  • Preferred Golf Tee Times 
  • 10% off at select retail outlets
What is the cancellation policy?

Please reference our Resort Policies for all cancellation policies.

Are pets allowed?

Sorry, no pets are allowed.


Is outdoor grilling allowed?

Outdoor grilling in rental units is strictly prohibited by local fire codes.


What is the smoking policy?

Smoking is not permitted in any rental units. Fees starting at $350 will be assessed if smoking occurs in the accommodation.


Are there any motorized vehicles not permitted on the Resort?

Motor Homes, boat trailers, personal watercraft, motorcycles and other two wheeled motorized vehicles are prohibited within the gates of Wild Dunes. Wild Dunes Resort makes no provision for parking/storage of such vehicles.


Does the City of Isle of Palms have ordinances?

Isle of Palms noise ordinance requires that “quiet time” is in effect Sunday through Thursday from 10 pm-10 am and Friday and Saturday from 11 pm-10 am and includes noise restrictions on stereos, televisions and any other noise. Alcoholic beverages are not permitted on the beach and public streets. Beach fires and fireworks are prohibited due to fire hazards. Beach chairs, umbrellas and tents left unattended on the beach after sunset may be disposed of by the City. For safety, guests are asked to refill any beach holes they may dig.


Do you offer shuttle service?

Complimentary shuttle service is offered throughout the Resort.


Do you offer roll away beds?

Wild Dunes offers roll away beds (on a limited basis) for an additional fee for guests staying in the Boardwalk Inn, Sweetgrass Inn, and Residences at Sweetgrass. To reserve a roll away in these accommodations, please contact us at 800.845.8880. If you are staying in a home or condo, please contact our pre-arrival concierge at 843.886.2218 for more information regarding such rentals.


Do you offer babysitting services?

Though Wild Dunes does not have babysitting services on site, we can recommend local companies for such services. Please contact our pre-arrival concierge at 843.886.2218 for information regarding agencies.


How many pools do you have on property?

The resort offers an array of pools for all resort guests - three at Sweetgrass Inn (plus a hot tub and splash pad), two at the Grand Pavilion, one at the Swim Center, and one adult-only pool at the Boardwalk Inn. For those renting Wild Dunes Resort vacation rental homes and condos may also enjoy access to the designated complex or private pool associated with their specific vacation rental unit (when available).


What is the general availability of children’s program and age ranges?

Availability of Wild Dunes Resort Island Adventures recreational programs- such as arts & crafts, beach games, and kid’s camps- vary by season. Generally, we accommodation children ages 5-12, and do offer additional teen activities. For more information, please contact our pre-arrival concierge at 843.886.2218.


What activities are available to me during my stay?

We offer a variety of activities- from family programs, golf and tennis, to fitness classes, spa services, eco-tours and more. We can even help you plan activities downtown! Please browse all activities in the Activities section of our website, or contact us at 877.845.8897.


What are the names of the restaurants you have on property?

  • Coastal Provisions

  • Huey’s Southern Eats 

  • Salty Goat Bar

  • Beachside Burgers & Bar *Seasonal: March-October*

  • Woody’s Eatery

  • Hudson's Market

  • Duney's Ice Cream *Seasonal: Spring Break, Memorial Day-Labor Day*

  • Oystercatcher Restaurant & Bar

  • Laughing Gull Restaurant & Bar *Seasonal: March -October*

  • The Nest Rooftop Bar (Opening Summer 2021)

  • Coastal Crust

 

What Wi-Fi connectivity exists on the Resort?

Wild Dunes offers complimentary Wi-Fi in all Boardwalk Inn guest rooms, Sweetgrass Inn guest rooms, and Residences at Sweetgrass rooms and suites. As well, the Grand Pavilion, Palm Cove, Boardwalk Inn and Sweetrgrass Inn lobby areas, and Shoppes at Sweetgrass are all Wi-Fi hotspots. Because of the Resort’s remote location, some areas of the resort (including homes and condominiums) may have stronger signals than others.

 

Hours of Operation

 

NOTE: Hours are subject to change. Please text HOURS to 843.620.2162 for most current hours of operation.

 

CLICK HERE FOR CURRENT HOURS


*** Pool closures may occur during your stay due to other guests events and celebrations. If a pool is closed during a set-up or event, please visit one of our many other resort pools. Please dial 0 or call 843-886-6000 with any questions.

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There's an abundance of award-winning cuisine in the Isle of Palms and Charleston area and Wild Dunes Resort is no exception. Experience seasonal menus featuring local and sustainable cuisine at our onsite restaurant Coastal Provisions. Enjoy poolside favorites at Beachside Burgers & Bar (open seasonally), or have a home-style family dinner delivered right to your door.

Reserve at Coastal Provisions Reserve at Billy G's Smokehouse Reserve at Huey's Southern Eats Order Groceries from Hudson's Market

Whether you're a Resort guest, a local or a visiting golfer, South Carolina's finest golf awaits you at Wild Dunes Resort.  Our courses are open to the public, so book a round below or call 855.998.5351.

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The Spa at Sweetgrass is a world-class spa with an array of locally-inspired, truly authentic wellness experiences- from massage therapy and facials to body treatments, wellness classes, and more.

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