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COVID-19 FAQ

 

 

Are masks required at the Resort?

Following medical expert guidance to help reduce the spread of COVID-19, face masks or coverings may be required in hotel indoor public areas and when moving around in outdoor areas at Hyatt hotels globally, based on local or national mandates or guidance. For specific requirements, please contact the hotel directly.

In light of this recent CDC and AHLA guidance, and after considerable review, we have updated our face coverings mandate for fully vaccinated guests and colleagues at Hyatt hotels in the U.S. Learn more

Public areas may include hotel lobbies, elevators, meetings and events spaces when guests are not seated and socially distanced, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, guests who are seated outdoors and socially distant, meetings and events guests who are seated and socially distant, and children under the age of two (2). Contact a Hyatt Global Contact Center for more information.

 

What steps are you taking to ensure a safe, sanitary environment at Wild Dunes Resort?

To operate with the highest safety standards, we worked with Hyatt’s team focused on operations during the pandemic, complimented by Hyatt’s collaboration with medical experts from Cleveland Clinic and other trusted industry advisors to fine-tune reopening and COVID-19-era operating procedures. Our precautions will continue to evolve to meet the changing landscape, but stem from three key areas:

  1. Disinfection: Peroxide-based EPA-approved EcoLab cleaners, proven to treat coronaviruses, are being used with increased frequency to disinfect all high touch surfaces; public areas; and guest rooms across the resort. Further, we have instituted the use of MaxCharge Electrostatic Sprayers in our standard disinfecting protocol. Electrostatic technology delivers charged droplets that are actively attracted to surfaces with a complete wrap-around effect, for full disinfection coverage. Finally, in all accommodations a unit rest period has been implemented between reservations to allow microscopic particles in the air to rest before comprehensive cleaning & disinfection is conducted. Holds are set at 48-hours for vacation rental homes and condos, and 24-hours for hotel rooms.
  2. Social Distance & Safety: Face coverings and CDC-recommended 6’ social distancing is required of both guests & colleagues in all areas of the Resort, as indicated by signage throughout. In areas where social distancing is not inherent (lobbies, elevators, etc), one-way thoroughfares & plexiglass barriers have been implemented; spaces have been reconfigured to inhibit gatherings; and capacity limitations are in effect. Social distancing requirements also apply to back of house areas at the resort, to ensure that Resort colleagues are able to safely conduct their work. As a result, some resort amenities are operating with modified format to allow for limited staffing or are temporarily unavailable.
  3. Training & Wellness: Comprehensive training of enhanced COVID-19 safety systems and best practices is provided to our colleagues by our Hyatt-instituted Resort Hygiene Department. Ongoing COVID-19 testing, temperature checks and pre-shift interviews are required of those working at Wild Dunes Resort, and thorough contact tracing protocol is in place for any affected colleagues. Guests are required to acknowledge our Wellness Policy ahead of arrival, and are both expected and required to follow safety guidelines prominently displayed on signs during their time at Wild Dunes Resort. 

At Wild Dunes Resort, we have committed to following the Hyatt Global Care & Cleanliness Commitment, which further enhances existing operational guidance and resources around colleague and guest safety and peace of mind. This multilayered commitment builds upon existing rigorous protocols and includes an accreditation process by the Global Biorisk Advisory Council (GBAC); colleague training and support resources; and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

Hyatt has introduced GBAC STAR(TM) accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. The GBAC STAR(TM) accreditation will include detailed training at more than 900 Hyatt hotels worldwide, and Hyatt intends to complement this with regular internal and third-party auditing. GBAC is a division of ISSA, the worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID-19 pandemic.

 

Which items have been removed from my accommodations for safety? (Available by request) 

  • Water glasses
  • Restaurant Menus (In-Room dining currently unavailable)
  • Magazines
  • Spa Menu
  • Channel guide
  • Note pad & pen
 

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There's an abundance of award-winning cuisine in the Isle of Palms and Charleston area and Wild Dunes Resort is no exception. Experience seasonal menus featuring local and sustainable cuisine at our onsite restaurant Coastal Provisions. Enjoy poolside favorites at Beachside Burgers & Bar (open seasonally), or have a home-style family dinner delivered right to your door.

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Whether you're a Resort guest, a local or a visiting golfer, South Carolina's finest golf awaits you at Wild Dunes Resort.  Our courses are open to the public, so book a round below or call 855.998.5351.

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The Spa at Sweetgrass is a world-class spa with an array of locally-inspired, truly authentic wellness experiences- from massage therapy and facials to body treatments, wellness classes, and more.

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