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COVID-19 Travel Updates: Learn about our recent changes >

  • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
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    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Enhanced cancellation flexibility for existing reservations and future travel
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    COVID-19 FAQ

     

    Printable Guide: Know Before You Go   


    Are masks required at the Resort?

    Masks are required, effective July 27, 2020 for the foreseeable future. Guided by our purpose – to care for people so they can be their best – and following medical expert guidance to help reduce the spread of COVID-19, all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas, which include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2. 

    Additionally, a City of Isle of Palms Face Covering Mandate took effect on July 1, 2020. Face coverings are required in retail & food service establishments, as well as outdoor areas when 6’ social distancing is not possible. Masks are not required while you are eating or drinking, golfing or swimming. The Resort has face masks available if you do not have your own. For full details & mask exceptions, please refer to the City of Isle of Palms website.

     

    What steps are you taking to ensure a safe, sanitary environment at Wild Dunes Resort?

    To operate with the highest safety standards, we worked with Hyatt’s team focused on operations during the pandemic, complimented by Hyatt’s collaboration with medical experts from Cleveland Clinic and other trusted industry advisors to fine-tune reopening and COVID-19-era operating procedures. Our precautions will continue to evolve to meet the changing landscape, but stem from three key areas:

    1. Disinfection: Peroxide-based EPA-approved EcoLab cleaners, proven to treat coronaviruses, are being used with increased frequency to disinfect all high touch surfaces; public areas; and guest rooms across the resort. Further, we have instituted the use of MaxCharge Electrostatic Sprayers in our standard disinfecting protocol. Electrostatic technology delivers charged droplets that are actively attracted to surfaces with a complete wrap-around effect, for full disinfection coverage. Finally, in all accommodations a unit rest period has been implemented between reservations to allow microscopic particles in the air to rest before comprehensive cleaning & disinfection is conducted. Holds are set at 48-hours for vacation rental homes and condos, and 24-hours for hotel rooms.
    2. Social Distance & Safety: Face coverings and CDC-recommended 6’ social distancing is required of both guests & colleagues in all areas of the Resort, as indicated by signage throughout. In areas where social distancing is not inherent (lobbies, elevators, etc), one-way thoroughfares & plexiglass barriers have been implemented; spaces have been reconfigured to inhibit gatherings; and capacity limitations are in effect. Social distancing requirements also apply to back of house areas at the resort, to ensure that Resort colleagues are able to safely conduct their work. As a result, some resort amenities are operating with modified format to allow for limited staffing or are temporarily unavailable.
    3. Training & Wellness: Comprehensive training of enhanced COVID-19 safety systems and best practices is provided to our colleagues by our Hyatt-instituted Resort Hygiene Department. Ongoing COVID-19 testing, temperature checks and pre-shift interviews are required of those working at Wild Dunes Resort, and thorough contact tracing protocol is in place for any affected colleagues. Guests are required to sign our Wellness Policy ahead of arrival, and are both expected and required to follow safety guidelines prominently displayed on signs during their time at Wild Dunes Resort. 

    At Wild Dunes Resort, we have committed to following the Hyatt Global Care & Cleanliness Commitment, which further enhances existing operational guidance and resources around colleague and guest safety and peace of mind. This multilayered commitment builds upon existing rigorous protocols and includes an accreditation process by the Global Biorisk Advisory Council (GBAC); colleague training and support resources; and a cross-functional working group of medical experts and industry professionals that will contribute to various aspects of the hotel experience.

    Hyatt has introduced GBAC STAR(TM) accreditation through a performance-based cleaning, disinfection and infectious disease prevention program that will focus on establishing hotel environments that are sanitary, safe and healthy. The GBAC STAR(TM) accreditation will include detailed training at more than 900 Hyatt hotels worldwide, and Hyatt intends to complement this with regular internal and third-party auditing. GBAC is a division of ISSA, the worldwide cleaning industry association, and is composed of leaders in the area of microbial-pathogenic threat analysis and mitigation, designed specifically to deal with biological threats and real-time crises like the COVID-19 pandemic.

    Finally, Resort restaurants are all Palmetto Priority Certified. This state-led program is a formal commitment made by South Carolina restaurateurs to provide a clean and safe environment for their staff and customers to demonstrate the extensive precautions that they are taking to prevent the spread of COVID-19.

     

    Why are some areas of the Resort temporarily closed?

    Ahead of our reopening, we are worked with Hyatt’s team focused on operations during the pandemic, complimented by Hyatt’s collaboration with medical experts from Cleveland Clinic and other trusted industry advisors to fine-tune reopening and operating procedures. As a leader in the industry, you can trust that we have set the highest standards for safety.

     
    Our strategic, staged reopening is grounded in our commitment to operate with safety first. This includes stringent social distancing among our guests and colleagues in all areas of the Resort. Some areas (including back of house departments) are currently operating with adjusted formats or hours to accommodate social distancing. Due to the nature of some areas, stringent social distancing is prohibitive to service and temporary suspension of operation remains in effect until subsequent phases of re-opening. 

     

    What COVID-19 rules are in place for Isle of Palms?

    Masks are required by the city in all areas where social distancing is not possible. Currently, public street parking outside the Resort gates is heavily restricted by the city of Isle of Palms, and groups of 3+ may not gather (unless staying in the same household). Complete information & latest city updates are available on the City of IOP website: https://www.iop.net/

     

    Which items have been removed from my accommodations for safety? (Available by request) 

    • Water glasses
    • Restaurant Menus (In-Room dining currently unavailable)
    • Magazines
    • Spa Menu (Spa is currently closed)
    • Channel guide
    • Note pad & pen
     

    Make Our Destination Yours

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    There's an abundance of award-winning cuisine in the Isle of Palms and Charleston area and Wild Dunes Resort is no exception. Experience seasonal menus featuring local and sustainable cuisine at our onsite restaurant Coastal Provisions. Enjoy poolside favorites at Beachside Burgers & Bar (open seasonally), or have a home-style family dinner delivered right to your door.

    Reserve at Coastal Provisions Reserve at Billy G's Smokehouse Reserve at Huey's Southern Eats Order Groceries from Hudson's Market

    Whether you're a Resort guest, a local or a visiting golfer, South Carolina's finest golf awaits you at Wild Dunes Resort.  Our courses are open to the public, so book a round below or call 855.998.5351.

    Book a Tee Time

    Sand & Sea Salon with Spa Services at Wild Dunes Resort can have you looking great and feeling even better. From manicures and pedicures to massages, facials, and body scrubs - any service in our casual island ambiance will leave you feeling balanced.

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