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Wailea Beach Villas penthouses, pool and grounds

What to Expect When You Stay With Us

When you return to your island home here at Wailea Beach Villas, we will be here to welcome you with Aloha. For those unfamiliar with Maui geography, please note that south Maui has not sustained any damage to towns and infrastructure as a result of the devastating August wildfires. All restaurants, tour activities, beaches, parks, hotels, and storefronts are in full normal operation in south Maui.


We are committed to ensuring you have an enjoyable stay. Below are details on what you can expect when you stay with us.



We look forward to welcoming you on property and showing you your Maui residence. If you know you will be arriving late at night, please let us know in advance so we can arrange for a smooth check in.


CONCIERGE SERVICES | 9:00am – 5:30pm daily

Our guest services staff have all the local tips and tricks along with, great rates, and reservations for Maui activities. Whether it be a luau, dinner cruise, bicycle adventure, helicopter tour, dinner reservations, or even babysitting, our friendly staff can arrange it for you.  We will be communicating with guests via email, phone, or through our text messaging service Zingle. While on property, we will be happy to assist in person at the lobby or at our beach services hut. 


FRONT DESK | 8:00am - 8:00pm daily

Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggage or grocery provisions.



Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. For guests staying six nights or more, we will perform a full mid-stay cleaning.  Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay.


POOLS AND HOT TUBS | Open daily (7:00am to 9:00pm at the Adult Only Makai Pool | 7:00am to 8:00am Mauka Family Pool)

Towel and water service available. 



Easily access the pristine Wailea Beach and the paved Wailea Beach path that fronts our property.


BUSINESS CENTER | 8:00am to 8:00pm


FAMILY LOUNGE | 9:00am to 7:00pm by Reservation

Family Lounge use will be limited to 60-minute increments and access is requested through the front desk.


FITNESS CENTER | 6:00am to 9:00pm Daily



Our in-villa private chef services will still be available and can be arranged through our guest services team. Local restaurants are also offering take-out options with call-in orders.



Dry cleaning services are available every day of the week and will be returned within 48 hours. 



Skip the line at the grocery store and get your groceries delivered right to your vacation home.  Maui Market is offering delivery from various locations including Safeway, Whole Foods, and Costco. 



Elevator interiors and button panels will be cleaned regularly on a daily basis. Hand sanitizer is still available at each of the ground landings.

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