Guest Services

From the minute you arrive at your Wailea Beach Villas residence, we provide everything you need to ensure that your stay at our award-winning resort is as comfortable and convenient as possible. From providing reef-safe sunscreen and beach chaise lounge chairs for your day in the sun to arranging a relaxing in-villa massage session, our Front Desk team is ready to respond to your every need. And for your everyday needs in your villa or penthouse, our guest services team will make sure you’re fully stocked and taken care of, including coffee and tea supplies, a full-size selection of bath products from Hawaiian luxury spa and beauty brand Malie Organics. In fact, only when you book directly with us will you receive complimentary pre-arrival housekeeping services. Finally, our on-site full-service Concierge team stands ready to fulfill special requests, including arranging bespoke Maui experiences ranging from private surfing lessons to scuba diving adventures. 

 In-Residence:

• Gourmet kitchens with top of the line appliances and fully stocked with crockery, glassware and flatware
• Viking Grill Stations with granite built in to every private balcony
• Option to pre-stock your residence with groceries for your stay
• In-residence coffee maker with welcome packet of Maui coffee and condiments
• Indoor/outdoor living space on your own private lanai (balcony)
• Pre-arrival housekeeping service
• Full size Malie Organics bathroom amenities
• In-residence washer and dryer with laundry detergent
• Unlimited local calls
• Complimentary Wi-Fi internet access

Resort Amenities:

• Welcome lei greeting
• Exercise room with cardio and weight equipment
• Two lagoon style pools with waterfalls: one family pool and one adults-only pool
• Pool and Beach staff to assist with chaise lounge set up, towels and water service
• Massage services in our oceanview massage hale near adult pool
• Concierge consultation
• Discount rates at the Wailea Golf courses
• Bellman Assistance
• Gated Property with 24 hour security service
• Billiard Room
• Business center
• Complimentary Tea and Coffee in the Lobby daily
• Complimentary reef-safe sunscreen at the pools
• Pool and Beach towels
• Dry Cleaning services (extra fee)

RECEPTION DESK
Phone: (808) 891-4500
Email: WBVFrontDesk@wbv-maui.com
Our Reception Desk is open from 8 am - 8 pm daily.

CONCIERGE DESK
Phone: (808) 891-4506
Email: WBVConcierge@destinationhotels.com
Our Concierge Desk is open from 8:30 am – 7 pm daily