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COVID-19 Travel Updates: Learn about our recent changes >

  • Update: Face coverings are required in public areas at all hotels in the Americas. Learn more

    COVID-19 Travel Updates: Learn about our recent changes >

    • Update: Face coverings are required in public areas at all hotels in the Americas. Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Enhanced cancellation flexibility for existing reservations and future travel

    A COVID-19 Update from Destination Residences Hawaii

    Updated August 20, 2020:


    Hawaii’s Governor Ige has extended the mandatory 14-day quarantine through October 1, 2020 at the earliest.  Once the quarantine is lifted, all travelers arriving out-of-state to Hawaii can avoid the quarantine by completing a Traveler Health Screening Form and obtaining a negative NAAT COVID-19 testwithin 72 hours of departure. No testing will be provided on arrival at the airport. More information on traveling to Hawaii can be found here:


    An inter-island quarantine for travelers to or between the islands of Kauai, Hawaii, Maui and Kalawao (Molokai) is in place through September 30, 2020.  The quarantine does not include travelers arriving on Oahu. Travelers must quarantine for 14-days immediately upon arrival for the duration of their stay, whichever is shorter.


    For more information on traveling to Hawaii visit:

    Hawaii Tourism Authority Covid Updates

    Go Special Updates


    One of our guiding principles at Destination Residences Hawaii is kākou, the Hawaiian value of inclusiveness. It means that we are all in this together, and together we are stronger. This guiding principle has never been more applicable than in this current situation where the world needs us all to come together as one ‘ohana; only through our collective efforts will we move past this current crisis. We are committed to be a true partner during this uncertain time, and a tremendous host to our guests who place their trust in us.

    We continue to closely monitor the COVID-19 situation through the Hawaii Department of Health and the CDC as it rapidly evolves. With heightened concerns surrounding travel and health, we have increased our cleanliness standards and have put many precautionary procedures in place to ensure the safety of our guests and team members. Here is how we are enhancing our health practices to keep our ‘ohana safe:

    • Daily staff briefings to provide up-to-date preventative information, such as the CDC recommended hand washing guide. Click here to learn more from the CDC.
    • Intensifying cleaning of high-touch areas like elevator buttons, doorknobs, front desks, and deep-clean guestroom procedures.
    • Waterless hand sanitizer stations provided at high traffic public areas such as the front desk.
    • Educational signage in our public areas and washrooms to encourage CDC-approved hygienic standards.
    • Employees who have the slightest symptoms of respiratory illness or fever, or have been in close contact with someone with those symptoms, have been instructed to stay home and seek medical care as needed.
    • The Tesla Resort Shuttle service has been temporarily suspended.
    • Housekeeping services have been moved to every third day.
    • The fitness center is closed.
    • The pool areas remain open with enhanced sanitary procedures and an eye towards proper social distancing recommendations.

    We understand that everyone has different circumstances and the decision to travel is a personal choice. Guided by the time-honored value of kākou, we are temporarily adjusting our policies to allow for maximum flexibility. Click here to see our current change and cancellation policies to help guests make the right decisions regarding travel at this time.

    The journey to our islands always involves air travel. We have been pleased with the steps many of our air carriers have taken to ensure our guest's health and peace of mind. For additional information on the COVID-19 response by airlines, we encourage you to explore these links highlighting their increased sanitation standards and their new, more flexible policies:

    With the spirit of kākou guiding us, we will get through this because we know that together we are stronger. Thank you all for your attention and for allowing us to work alongside our guests to make their visit to the Hawaiian islands a pleasant one. Stay safe, javascript:void(0);wash your hands often, and we hope to see you here soon.

    For questions please reach out to our onsite reservations team at 866.384.1366.



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