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COVID-19 Travel Updates: Learn about our recent changes >

  • Face masks or coverings may be required in all public areas at Hyatt hotels Learn more

    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings may be required in all public areas at Hyatt hotels Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Rates with cancellation flexibility for existing reservations and future travel

    A COVID-19 Update from Destination Residences Hawaii

    Update: June 24th

    Starting July 8th, as the State of Hawaiʻi reaches the milestone of having 60% of their residents vaccinated, they will accept vaccination records from other U.S. states and territories and allow fully vaccinated travelers to bypass pre-travel testing and quarantine. Travelers will need to present a hard copy of their vaccination card when traveling to Hawaiʻi, as well as upload a scanned copy to their Safe Travels Hawaiʻi account. Anyone arriving in Hawaiʻi prior to July 8th will still be required to provide a negative COVID test taken within 72 hours prior to arrival and/or quarantine.

    Also beginning July 8th, many Covid restrictions will be lifted including: gatherings of 25 people indoors and 75 people outdoors will be allowed; and gyms, restaurants and bars will increase to 75% capacity.

    A negative covid-19 test result is required PRIOR to boarding your flight to Hawaii. Unvaccinated transpacific passengers entering Hawai‘i will be required to provide documentation validating a negative COVID-19 NAAT test result before boarding their flight to the Islands. The test must be taken within 72 hours of departure to Hawaii from a Hawaii State Approved Facility For the latest updates and information for your travels please visit Safe Travels Hawaii.  Please visit the Safe Travels Account page to create your account and upload your test results prior to your flight.

    For more information on traveling to Hawaii visit:

    What to Expect When You Travel to Hawaii

    Hawaii Tourism Authority Covid Updates

    Go Special Updates


    As you prepare for your trip to Maui, we ask that you visit our island home in the spirit of Mālama (take care of, tend, care for, preserve or protect) by reviewing the Mālama Maui County Pledge and Road to Hana Driving Code of Conduct. 


    One of our guiding principles at Destination Residences Hawaii is kākou, the Hawaiian value of inclusiveness. It means that we are all in this together, and together we are stronger. This guiding principle has never been more applicable than in this current situation where the world needs us all to come together as one ‘ohana; only through our collective efforts will we move past this current crisis. We are committed to be a true partner during this uncertain time, and a tremendous host to our guests who place their trust in us.

    We continue to closely monitor the COVID-19 situation through the Hawaii Department of Health and the CDC as it rapidly evolves. With heightened concerns surrounding travel and health, we have increased our cleanliness standards and have put many precautionary procedures in place to ensure the safety of our guests and team members. Here is how we are enhancing our health practices to keep our ‘ohana safe:

    • Daily staff briefings to provide up-to-date preventative information, such as the CDC recommended hand washing guide. Click here to learn more from the CDC.
    • Intensifying cleaning of high-touch areas like elevator buttons, doorknobs, front desks, and deep-clean guestroom procedures.
    • Waterless hand sanitizer stations provided at high traffic public areas such as the front desk.
    • Educational signage in our public areas and washrooms to encourage CDC-approved hygienic standards.
    • Employees who have the slightest symptoms of respiratory illness or fever, or have been in close contact with someone with those symptoms, have been instructed to stay home and seek medical care as needed.
    • The Tesla Resort Shuttle service has been temporarily suspended.
    • Housekeeping services have been moved to every third day.
    • The fitness center is closed.
    • The pool areas remain open with enhanced sanitary procedures and an eye towards proper social distancing recommendations.

    We understand that everyone has different circumstances and the decision to travel is a personal choice. Guided by the time-honored value of kākou, we are temporarily adjusting our policies to allow for maximum flexibility. Click here to see our current change and cancellation policies to help guests make the right decisions regarding travel at this time.

    The journey to our islands always involves air travel. We have been pleased with the steps many of our air carriers have taken to ensure our guest's health and peace of mind. For additional information on the COVID-19 response by airlines, we encourage you to explore these links highlighting their increased sanitation standards and their new, more flexible policies:

    With the spirit of kākou guiding us, we will get through this because we know that together we are stronger. Thank you all for your attention and for allowing us to work alongside our guests to make their visit to the Hawaiian islands a pleasant one. Stay safe, javascript:void(0);wash your hands often, and we hope to see you here soon.

    For questions please reach out to our onsite reservations team at 866.384.1366.



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