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Reception Desk

Frequently Asked Questions

Helpful Information for Your Stay in Vail Residences

Do you have parking at Vail Residences at Cascade Village?  
Yes, all of our Vail, Colorado condos and rentals have parking for at least 1 vehicle available. For specific details on the property where you are staying, please see the individual property amenities under the Condominiums And Homes tab. 

Do guests have access to hotel amenities? 
Guests of the Vail Residences have access to the hotel amenities including:

  • Pool and hot tub access
  • Dining outlets 
  • 24h Hyatt Stayfit Gym and Fitness Studio access
  • Resort Programming 
  • Ski Valet 

Do you have a pool? 
Many of our properties have outdoor heated pools, and almost all have outdoor hot tubs. For specific details on the property where you are staying, please see the individual property amenities under the Condominiums And Homes tab.

Is there an onsite restaurant at Vail Residences at Cascade Village? 
Yes, The resort offers several dining outlets.

View Resort Dining

For complimentary transportation to / from the Grand Hyatt Vail, or any location in Cascade Village, please call 970.476.6106. 

How far is the walk to the lifts and mountains?

Depending on where you are staying, you may be ski-in/ski-out or a short walk away. 
Shuttle Service is available to/from the condominiums and homes to the lift,  and hotel.
Shuttle service to Lionshead and Vail Village is available from the main hotel entrance and runs every 15 minutes from 8 a.m. to 10 p.m. seasonally.

How far are hiking trails from Vail Residences at Cascade Village?
Gore Creek Trail winds through Cascade Village with multiple trails weaving throughout the property. Some are as close as a five minute walk, depending on where you are staying. 

What is the resort fee at Vail Residences at Cascade Village?  
Private vacation home and condo rentals are subject to a 11% resort fee per home, per night. Resort fees are subject to change.

How far are the Vail Residences from Lionshead and Vail Village?
The Vail Residences at Cascade Village are 2 miles from Lionshead and 3 miles from Vail Village.

Can I bring my pet to Vail Residences at Cascade Village?
No, pets are not permitted.  

Is there a grooming/weather report available?
The daily conditions report is available at the front desk, on our Local Weather page, or you can look online at www.Vail.com.

What else is there to do besides skiing at the Vail Residences at Cascade Village?
You can go snowshoeing, cross country skiing, dog sledding, snowmobiling, shopping, dine at world-class restaurants, or attend a special event. See our Things To Do section for more details. 

Where is the nearest grocery store?
City Market and Safeway are located 4 miles west of the Vail Residences. A daily shuttle runs from the hotel at 11 a.m. for guests to shop.

Can I store my luggage?
We will gladly store your luggage after you check-out until you are ready to depart. 

PARKING

Guests receive 1 complimentary reserved parking space per unit at our Vail, Colorado family resort. Additional parking can be found via on-site Valet Parking at $55 per vehicle, per night.
These charges are separate and distinct from the room rate and from taxes. Service charges and taxes may be subject to change.

ROLL AWAY'S AND PACK AND PLAY'S

  • Pack and Plays are provided upon request based on availability at no additional charge
  • Roll away beds are not permitted.
  • Air Mattresses are available on request. (one per unit)

TAX

Rates do not include state and local tax which are subject to change. Tax is currently at 10.8% and calculated on gross rate.

 

CREDIT CARD AUTHORIZATION AND TAX EXEMPT FORMS

Complete the Credit Card Authorization form if the card holder will not be present at the time of check in.
Complete the Affidavit of Non-Taxable Sale to a Tax Exempt Organization form for all tax exempt purchases at the Vail Residences at Hotel Talisa Condominium Resort.

 

RESORT FEE

In addition to Vail hotel room rates and taxes, there is a daily resort service charge of 11% of the nightly rate for condominiums and vacation home rentals. Fees are subject to change.

 

CONDOMINIUM DISCLOSURE

Because Vail Residences at Cascade Village act as rental agent for individual condominium owners, rented accommodations cannot be completely controlled. For this reason, specific units cannot be guaranteed.

Please see the following listing of helpful information:

  • Guests enjoy access to all resort amenities.
  • Summer Housekeeping Services: light daily service includes providing clean towels, trash removal, making of the beds and replenish supplies, if needed. Linens changed mid-stay for stays of 5 nights or more.
  • Housekeeping Services: services are provided every 4 days and includes providing clean towels, vacuuming, kitchen and bathrooms cleaning, trash removal, making of the beds and replenish supplies, if needed. Linens changed mid-stay for stays of 5 nights or more.
  • Telephones: Private phone lines available with complimentary local calls.
  • Wireless Internet Access: Available in Coldstream, Millrace, Cascades on Gore Creek, Penthouses and Westhaven.
  • Wireless & Hardwired Internet Access: Liftside (units vary)
  • Humidifiers provided in each unit.
  • Answering machines provided in each unit.
  • Pack N Plays provided upon request based on availability at no additional charge.
  • Coffee Makers provided in each condominium with filters.
  • Irons / Ironing Boards provided in each unit.
  • Roll away Beds are not permitted.
  • Air mattresses are available on request (one per unit).
  • Smoking in vacation residences is prohibited.
  • No pets allowed.
  • One assigned covered parking space per accommodation with additional uncovered parking spaces available.
  • Penthouse parking fee is billed upon check out.
  • Fireplaces are gas or wood burning with wood provided
  • Each residence has a fully-equipped kitchen.
  • Paper towels, toilet paper and tissue boxes are provided in every unit.
  • Washer / Dryer provided in each unit with detergent available.
  • Toiletries including bar soap, shampoo and lotion are provided in each bathroom.
  • One hairdryer is provided in each bathroom.
  • On call shuttle between condos and the adjacent hotel available along with shuttles into Vail and Lionshead Villages.
  • Concierge Services are available through the adjacent hotel.
  • Ski Storage is available at The Ski Valet & Concierge next to Chair Lift #20.
  • Room Service is available with menus located in the in-residence directory.
  • Private vacation home and condo rentals are subject to a 11% resort fee per home, per night. Resort fees are subject to change.
Frequently Asked Questions

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DISTINCTIVE DINING at GRAND HYATT VAIL

Food and drink celebrate the culinary heritage of the Colorado Rockies. This delicious blend of cultures echoes Vail’s own heritage.

Open all day, Gessner, the resorts signature restaurant is open breakfast through dinner, showcasing authentic flavors from the Colorado Rockies.

Enjoy breakfast buffets, relaxed lounge lunches and refined dinner experiences all overlooking Gore Creek and Vail Mountain.

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