Q. What is check in/check out time?
A. Check-in time is at 4:00PM. Check-out time is at 11:00AM.
Q. Do you allow smoking on property? In the rooms?
A. Yes, there are designated outdoor smoking areas, but Tempe Mission Palms is a non-smoking hotel, with all non-smoking guest rooms.
Q. Do you have high-speed wired and/or Wi-Fi available?
A. Wi-Fi is available throughout the hotel.
Q. Do you have a fitness center? What kind of equipment does it have? What are the hours?
A. Yes. The fitness center has cardiovascular equipment by Precor and Matrix, strength training machines, free weights and a Peloton bike. The fitness center is open daily from 6AM – 10PM.
Q. Do you offer room service? What are the hours?
A. Yes. Room service is currently available from 7:00am - 10:00pm.
Q. I want to ship a package to arrive before or during my stay. Do you allow this?
A. Yes, as long the package is marked ATTN: Name of Guest
Q. Do you have a business center?
A. Yes; the UPS Store and Business Center is open Monday - Friday from 9am-5pm.
Q. Do you have a pool?
A. Yes. Our rooftop pool is open daily from 6AM – 10PM.
Q. Do you have a spa? What are the hours?
A. Tempe Mission Palms does not have a spa. Our concierge can point you toward a recommended nearby spa. Guests can also schedule an in-room massage through our partner, Soothe.
Transportation/Directions
Q. How do I get to the hotel?
A. Please see our Maps & Directions page.
Q. Do you offer free shuttle service from the Phoenix Sky Harbor International Airport?
A. Yes. Tempe Mission Palms is a Phoenix Airport hotel with shuttle service. As a courtesy to our hotel guests, we provide daily shuttle transportation to Phoenix Sky Harbor Airport, 5:30am - 10:00pm. To the hotel: When you arrive at baggage claim and have luggage in-hand, please call our hotel at (480) 894-1400. The operator will direct you to the proper curb-side location for your terminal and advise you of the estimated pick-up time.
To the airport: The airport shuttle runs on an "as-needed" basis, leaving every 30 minutes, on the hour and half-hour. Reservations are not required.
Unfortunately, we cannot "Pre-schedule" shuttle pick-ups due to the variations in scheduled versus actual arrival times, and transportation requests for all of our guests, both arriving and departing.
Q. What parking options are available?
A. We provide complimentary valet service or self-park in any of the spaces surrounding the hotel, by obtaining a parking pass at check-in (both included in our nightly destination fee).
Q. What are your cross streets?
A. We are located on 5th Street, just east of Mill Avenue.
Q. Do you provide roll-away beds or cribs? Is there a charge?
A. Both are provided by the hotel, upon availability. Rollaway beds are available for $25.00 per day. Cribs are available for $25.00 per day.
Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A. Contact the booking agent/website that you went through in order to change your reservation.
Q. What is the minimum age requirement to check in to the room?
A. You must be 21 years of age with a valid ID to check in to the hotel.
Q. What is your cancellation/deposit policy?
A. We require a credit card at the time of booking. You must cancel at least 48 hours prior to arrival to avoid a one night’s room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change. Credit card deposit is required to check-in, we are unable accept cash deposits under any circumstances.
Q. Is my ID/passport required at check in?
A. We require presentation of a valid ID/passport at check-in. A government-issued identification is required on government reservations.
Q. Do you have connecting rooms?
A. Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.
Q. Do you have accessible rooms?
A. Yes, we have accessible rooms featuring roll-in showers with support bars.
Q. Do you have an early departure fee?
A. Yes. The early departure fee is $50.00.
Restaurant
Q. What are the hours of operation for the Mission Grille restaurant?
A. Breakfast is served 7:00am-10:30am and lunch is served from 11:00am to 1:30pm.
Bar
Q. What are the hours of operation for Harry’s Place Lounge?
A. Harry’s Place Lounge is open daily from, 2pm - 10pm.
Accounting
Q. I have questions about my bill. Who do I call?
A. Most questions and issues can be resolved with the help of our front desk team. If the issue cannot be resolved right then and there, our front desk team will assist with getting the appropriate departments and getting the issues resolved.
Q. What forms of payment are accepted to pay for my room?
A. Cash and cards (both debit and credit) are accepted. Checks are not accepted as a form of payment.
Pets
Q. Are pets allowed? Are there restrictions for weight, height or types?
A. Our hotel allows service dogs with a weight limit of 50 lbs.
Q. How far do you have to walk to take your pet out?
A. The closest grass areas are just across our parking area.
Fitness Center