Frequently Asked Questions

How far is Sunriver Resort from Bend, Oregon?
Sunriver is 15 miles south of Bend.

How far is Sunriver Resort from Portland?
Sunriver is 180 miles south (about 3-1/2 hours) of Portland.

How far is Sunriver Resort from Mt. Bachelor?
Sunriver is 18 miles (about 20 minutes) from Mt. Bachelor.

Is shuttle service available from the Bend/Redmond Airport?
Yes. Please call for reservations and cost: 541-593-1000.

Is shuttle service available to and from Mt. Bachelor in the winter?
Yes. Round trip shuttle service is available. Please call 541-593-1000 for pricing.

Who is considered a Resort Guest?
Anyone who stays in a Lodge Village room or suite, River Lodges Guestroom, Caldera Cabins, or a private home or condominium from Sunriver Resort.

What is the elevation at Sunriver?
4,160 feet.

What are the hours of operation at the Front Desk?
The Front Desk is staffed 24 hours a day.

Can I bring my pet to Sunriver Resort?
We have pet-friendly rooms available in a limited number of Lodge Village guestrooms and suites at our Oregon hotel. A selection of our homes and condominiums also accept pets. Please call for availability: 800-801-8765.

What is the nearest commercial airport to Sunriver Resort?
The nearest commercial airport is located in Redmond, Oregon (RDM), approximately 35 miles or 45 minutes by car north of Sunriver. The airport is served by American Airlines, United Airlines/United Express, Alaska Airlines/Horizon, and Delta. Direct connections are currently available through Portland, San Francisco, Seattle, Salt Lake City, Los Angeles, and Denver. For more information, click here.

Does the Resort have a fitness center?
Guests of Sunriver Resort (ages 14 and over) have complimentary access to the Sage Springs Club, a modern conditioning center that includes Cybex strength circuit, Precor treadmills, elliptical trainers, climbers, upright and recumbent bikes, advanced movement studio and a three-lane indoor lap pool.

When can I book tee times?
As a guest of our Pacific Northwest resort, tee times can be made as soon as a reservation is booked.

How can I play Crosswater?
Guests of our Pacific Northwest resort may reserve tee times and play the exclusive Crosswater Club golf course.

Are there bike trails in Sunriver?
We have over 40 miles of paved bike trails for both walking and bike riding at Sunriver Resort. Use of rollerblades is prohibited in Sunriver per the Sunriver Owners' Association rules. The Concierge desk can provide trail maps for off-road riding as well.

Where are the swimming pools in Sunriver?
We have three pools available for Resort guest use; one pool is managed by the Sunriver Owners Association.

• The Cove at Sunriver pool complex. It is located adjacent to Lodge Village accommodations and a guest key is required for access.
• The indoor lap pool at the Sage Springs Club and Spa is available to Sunriver Resort guests (aged 14 and older) and members. 
• The Sunriver community pool/SHARC is located off of Circle 2. Passes can be purchased from the SHARC ticket desk for $15 during low season and $25 during peak season.
  
  

Does my unit have a DVD player?
There will be at least one DVD player in each of our Oregon homes and condos. Lodge Village and River Lodges are not equipped with DVD players.

Are there coffeemakers in the rooms?
Yes, in all units of our Pacific Northwest resort.

Does Sunriver Resort have room service?
Yes, offering limited menu selections and seasonal hours. Room service is offered in the resort's Lodge Village suites and guestrooms and River Lodges guestrooms. Please call 541-593-7980 for hours of operation. Pizza delivery is available to private homes and condos.

Where can we eat?
Sunriver Resort has 5 main restaurants: Twisted River Tavern open for lunch, dinner, and late night fun; Carson's American Kitchen is family dining open for breakfast, lunch and dinner; Merchant Trader Café for a quick bite to eat; Zeppa Bistro at Caldera Springs for gourmet pizzas, sandwiches, salads and ice cream; and The Grille at Crosswater for fine, intimate dining. Contact the front desk at 541-593-1000 for seasonal restaurant hours. The Grille is open to Sunriver Resort guests only. There are also several other restaurants in the nearby Village Mall area.

Do we need linens?
No, the Resort provides all linens. In Lodge Village and River Lodges guestrooms, the linens are changed daily at this Oregon hotel. Homes and condominiums come equipped with washers and dryers.

Is maid service included?
Daily maid service is included in Lodge Village and River Lodges guestrooms. Vacation rental homes and condos are cleaned prior to guest arrival, but not during their stay.

Who is responsible for cleaning the units at departure?
Sunriver Resort is. Excessive cleaning or additional hot tub chemicals may be an additional charge to guests.

Are charging stations for electric cars available?
Yes, Sunriver Resort has two different types of electric car chargers available for use.

• There are two Tesla chargers located in the Homestead parking lot. These chargers are for Tesla S Series vehicles only.
• There is one universal charger (Eaton Electric Car Charger) located in the valet parking lot on the north side of the Main Lodge. Cost is 50 cents per hour. Most cars charge in three to four hours.
  
  

For more information or inquiries about our Oregon hotel, please e-mail us at info@sunriver-resort.com.