To our loyal guests,
As you have likely heard by now, the Governor of the State of Colorado has ordered all ski operations to close. We are heartbroken by this news, as we are as passionate about skiing as you are, but out of an abundance of caution and with concern for the safety and wellbeing of our guests, colleagues, and the capacity of local healthcare facilities, we understand why this is necessary.
As we continue to monitor this evolving situation, we are no longer taking reservations for the winter season and we have temporarily paused hotel and restaurant operations for the remainder of the winter season. This applies to all of our amenities and services.
At this time, we plan to open on schedule for the summer season, and all summer reservations are currently guided by our normal cancellation policy. We look forward to welcoming summer guests beginning in June 2020.
We will be offering refunds for stays through April 2020, or credits on a future stay if you prefer. Please be patient as our on-site reservations team will be fielding a huge volume of calls over the coming weeks. We will do everything we can to get to you as quickly as possible. You do not need to reach us right away in order to qualify for a refund or credit. We will continue to process refunds and credits through the spring.
If you did not book directly with us, you will need to contact the party through which you did book regarding a refund or a credit. If you booked through our group sales team, please contact your group leader.
For the latest updates and facts on this fast-evolving situation, we recommend visiting the following public health authorities’ websites, as well as your local health department website:
We thank you for your patience during this time,
Stonebridge Inn colleagues