Policies

Check-in/Checkout

We invite guests to check in any time after 4:00 pm on day of arrival; the checkout time is before 12:00 pm on day of departure. Should you arrive early, store your luggage with our bellman and enjoy the resort until your room is ready. Guests must be 21 years of age, unless accompanied by an adult, to check into the resort.

SHIPPING AND RECEIVING

All resort guests and conference attendees, package shipping/handling is being handled through The UPS Store #6893 which is located on the property in the Business Center.
For Parcel and handling fees click HERE

Pet Policy Terms

• Acceptable pets would be dogs. (Dogs must be 50lbs or less).
• If guest is accompanied by 2 dogs, the weight limit is 25 lbs per dog. 
• Specific pet friendly rooms are located on the first floor McCormick building with front door access to the outside or non-suite Stillman rooms unless a service animal
• No pet is allowed unrestricted access throughout a sleeping room unless the owner is present.   
• It is the guest’s responsibility to keep their pet quiet while in the guest room.
• Guests needs to display the “Do not Disturb” to alert HSK that there is a pet in room.
• No hotel employees will enter any guest room housing a pet unless the owner is present.
• The resort is enforcing a $20.00 per hour, “Time out fee”, assessed if a pet is left unattended and needs to be removed from the room.  (Excessive barking, etc). 
• Owner must provide a contact telephone number to the hotel in the event that the owner departs the room.
• If continued complaints are received, hotel reserves the right to enforce policy and guests may be asked to leave the resort or find immediate alternate accommodations for their pet when necessary. 
• Pets are to remain on leash when traveling through any public areas of the hotel and are allowed unrestricted access (On leash) to outside areas surrounding the resort. Pets are not allowed in pool areas unless they are a service animal per Maricopa County health code.
• Pets must be supervised at all times.   
• Pets may not access any food and beverage outlets or pool areas.  The exception would be a service animal. 
• Owners are responsible for retrieving any pet waste.  

Resort Fee $29

Resort fee includes: Local, 800 telephone calls and incoming facsimiles, newspaper available, Monday-Saturday, postage for post cards or standard letters, overnight valet parking, use of fitness center facilities, guest room high speed internet access and Luna Spa discount card.

Cancellations

Reservations cancelled fewer than three days prior to arrival may be subject to a cancellation fee equal to one night’s room and tax charge.

Payment

An authorization will be placed on your credit card for the full value of your room plus incidentals at check‐in. Guests must have a valid card to check in. Cash deposits not accepted.