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Policies

All of our registered guests must be at least 21 years of age. All reservations require a credit card guarantee due at time of booking with deposits subject to individual rate policies. Standard cancellation policy is 72 hours prior to arrival, but policies may change based on each individual rate confirmed. We are proudly among the best pet‐friendly hotels in Scottsdale. Pets are welcome but a there will be a $200 deposit to secure possible damage and or cleaning costs associated with a pet occupying one of our guest rooms which $100 is refundable upon inspection of guest room.  Owner accepts any and all responsibilities associated with their pet, including responsibility for all claims, losses, costs and expenses incurred as a result of their pet’s behavior.  

Policies

Check-in/Checkout

We invite guests to check in any time after 4:00 pm on day of arrival; the checkout time is before 12:00 pm on day of departure. Should you arrive early, store your luggage with our bellman and enjoy the resort until your room is ready. Guests must be 21 years of age, unless accompanied by an adult, to check into the resort.


Pet Policy Terms

  • Acceptable pets would be dogs. (Dogs must be 75lbs or less).
  • If guest is accompanied by 2 dogs, the weight limit is 50lbs per dog. 
  • No pet is allowed unrestricted access throughout a sleeping room unless the owner is present.   
  • It is the guest’s responsibility to keep their pet quiet while in the guest room.
  • Guests needs to display the “Do not Disturb” to alert HSK that there is a pet in room.
  • No hotel employees will enter any guest room housing a pet unless the owner is present.
  • The resort is enforcing a $20.00 per hour, “Time out fee”, assessed if a pet is left unattended and needs to be removed from the room.  (Excessive barking, etc). 
  • Owner must provide a contact telephone number to the hotel in the event that the owner departs the room.
  • If continued complaints are received, hotel reserves the right to enforce policy and guests may be asked to leave the resort or find immediate alternate accommodations for their pet when necessary. 
  • Pets are to remain on leash when traveling through any public areas of the hotel and are allowed unrestricted access (On leash) to outside areas surrounding the resort. 
  • Pets must be supervised at all times.   
  • Pets may not access any food and beverage outlets or pool areas.  The exception would be a service animal. 
  • Owners are responsible for retrieving any pet waste.  


Resort Fee $29

Resort fee includes: Local, 800 telephone calls and incoming facsimiles, newspaper available, Monday-Saturday, postage for post cards or standard letters, overnight valet parking, use of fitness center facilities, 2 hour use of rental bicycles (first come first serve), guest room high speed internet access.

Cancellations

Reservations cancelled fewer than three days prior to arrival may be subject to a cancellation fee equal to one night’s room and tax charge.

Payment

An authorization will be placed on your credit card for the full value of your room plus incidentals at check‐in. Guests must have a valid card to check in. Cash deposits not accepted.

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