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Our Care & Cleanliness Commitment to You

The safety and well-being of you, our guests, is and has always been our number one priority. Though we look forward to the day we can welcome you back to our desert oasis, we must first deliver on our purpose of care during and beyond the COVID-19 pandemic. To protect your safety and peace of mind, Hyatt is implementing a new Global Care & Cleanliness Commitment that re-evaluates every aspect of the hotel experience.

COVID-19 fundamentally changed the world around us, but what remains is the spirit of Hyatt's 60-year legacy of guest care. Our new commitment re-imagines hotel rooms, lobbies, spas, restaurants, and more, so that they can continue to be safe and rewarding gathering places for travelers around the world. Through these initiatives, Hyatt will continue to put guest safety and well-being first. 

We look forward to re-opening our doors and welcoming you back to Scottsdale and the scenic surrounding desert. Here's what we're doing in the meantime to prepare for your safe and satisfactory return: 

Accreditation by the Global Biorisk Advisory Council (GBAC)

In May 2020, Hyatt plans to introduce a GBAC STAR™ accreditation through a performance-based program that will focus on establishing hotel environments that are safe, sanitary and healthy. Hyatt is the first hospitality brand to announce plans to commit to GBAC STAR™ accreditation which will include detailed training at more than 900 Hyatt hotels worldwide, complemented with regular internal and third-party auditing.

Designated Hygiene Managers

We continue to develop new work procedures and mandatory trainings in an effort to ensure safety for guests and colleagues. By September 2020, every Hyatt hotel will have at least one person on property trained as a Hygiene Manager who will be responsible for their hotel adhering to new operational guidance and protocols, inclusive of implementation of enhanced food safety and hygiene protocols for group meetings and events.

Counsel from a Cross-Functional Working Group of Medical and Industry Experts

At the onset of the COVID-19 crisis, Hyatt assembled a cross-functional response team and engaged infectious diseases and occupational health experts to support efforts with COVID-19 research findings and information. Hyatt continues to engage additional medical experts and leading industry professionals, with a goal to provide counsel on key areas of Hyatt’s business, driving us to act even more holistically in this new environment. 

winfield and helen scott riding a donkey
the arizona arabian horse show at paradise park
bennie gonzales looking at his rendering of the scottsdale resort
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