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FAQ
Royal St. Charles Hotel, Building Corner on the Streetcar Stop

FAQ

GENERAL QUESTIONS ABOUT OUR HOTEL IN NEW ORLEANS

LOCATION

What is the hotel’s address?

135 St. Charles Avenue, New Orleans, LA  70130

What street is the hotel located on?

The Royal St. Charles Hotel is located on the corner of St. Charles Avenue and Common Street.

How close is the hotel to Canal Street?

Canal Street intersects with St. Charles Avenue at the end our block.

Why are the street names different when you cross Canal Street?

Canal Street, known as neutral ground, defines the European-settled French Quarter from the American established Central Business District or CBD. On opposite sides of Canal Street, the street is the same, but the names change when you crossover.  So, don’t get lost on the street name!

How close is the hotel to the French Quarter?

The hotel is conveniently located across the French Quarter, on one side of Canal Street while the hotel is located on the opposite side of Canal Street.

How close is the hotel to Bourbon Street?

Bourbon Street is across Canal Street and one block to the left.

How close is the hotel to Harrah’s Casino?

Harrah’s Casino is 3 blocks to the right on Canal Street.

How close is the hotel to the Superdome?

The Superdome is 10 blocks away, approximately a 20-minute walk or a 5-minute taxi or Uber ride.

Where is the nearest bank?

Chase Bank located across the hotel is open weekdays until 5 pm. 

Capitol One Bank is located at 137 Royal Street across Canal Street and is open weekdays until 5 pm and until 1 pm on Saturdays.

Is the neighborhood safe?

If you are feeling uncomfortable, our Downtown Development District (DDD) provides free escort by public safety rangers from 6 am – 10 pm daily. Click here to arrange an escort and helpful safety tips: Public Safety Ranger  

TRANSPORTATION & PARKING

Is there an Airport Shuttle to/from the hotel?

While the hotel doesn’t have our own Airport Shuttle service, you can find prices and make reservations by clicking here: Airport Shuttle

What are other transportation options I can get to/from the airport to the hotel?

Taxis are available curbside for a one-way flat fee and starts at $35 + $15 for each additional passenger. Airport Shuttle service starting at $24 per person is an affordable option for a single person. Uber/Lyft service will use the prevailing rates on your mobile app.

How can I get to/from the Cruise Port?

It is a 10-minute taxi or Uber/Lyft ride to the Cruise Port.

How can I get to/from the Amtrak Train station to the hotel?

It is a 5-minute taxi or Uber ride from the train station to the hotel. 

How can I get to/from the Greyhound Bus drop-off point to the hotel?

It is a 5-minute taxi or Uber ride from the Greyhound bus drop-off location.

Where is your loading / unloading zone?

The pickup and drop off area for guests is located on Common Street.

Does the hotel have parking?

Valet only parking is available and starts at $38 + tax per day. Self-parking is not available. We are not able to valet park certain oversized vehicles, specialty cars or motorcycles.

Where is the nearest self-parking?

While we are not affiliated with any self-parking garage, we find that website ParkingPanda.com provides nearby parking options for self-parking and oversized vehicles. Many guests find the most convenient option to be 166 Roosevelt Way, which starts at $20 a day, but prices can escalate during special events.

Is parking free?

Street parking around the hotel is free in the evenings, Sundays and some holidays; but it can be challenging to snag a spot.

Where is parking for oversized vehicles?

Valet parking may not be available for certain oversized vehicles. Visit ParkingPanda.com to find nearby locations for oversized vehicles.

Is there street parking nearby?

There is street parking in the neighborhood, but not always available and you would have to pay a meter rate, which varies on the day, time and location of the street parking. 

Is there parking for large motor coaches or buses?

We have an ideal loading/unloading zone for large motor coaches and buses that aren’t always available for hotels on narrow streets.  While we don’t have parking for these large vehicles, the Convention Center Lot J Parking Lot in front of Mardi Gras World is where most buses park.

Is there long-term parking if I am going on a cruise?

There is a secure parking garage at the cruise terminal to park your vehicle during your cruise.


RESERVATIONS

What is the minimum age to stay at the hotel?

At least one guest per room must be 21 years of age or older in order to reserve and stay in the room.

Do you allow pets?

We do not allow pets, but we do permit Service Animals as officially designated by the American with Disabilities Act.

What are the deposit and cancellation policies?

Deposit and cancellation policies vary, depending on the type of rate plan or special event periods.

Group guests have specific deposit and cancellation policies that they get from their group planner.

Do I need a credit card to make a reservation?

A valid credit card is required to make a reservation.

Will my credit card be charged? 

Your credit card will be charged based on the deposit and cancellation policies of your reservation.

What time is check-in?

Check-in time is any time after 4 pm.

Can I check in early?

Early Check-In is subject to availability and there may be an Early Check-In Fee.  Your luggage can be stored until your room is ready.

What time is check-out?

Check out time is any time before 11 am.

Can I have a late check-out?

Late Check-Out is subject to availability and there may be a Late Check-Out Fee.  Your luggage can be stored up until 11 pm of your Check-out Day.

Can I store my luggage?

Luggage storage is available until your room is ready at check-in or until 11 pm on the day of your check-out.

What type of identification do I need to check in?

An unexpired, government issued ID with photo such as a passport, driver’s license or state ID is required to check-in.  We may also require a confirmation number from the hotel or third party that you booked with.

Do you charge a security deposit to check-in?

We require a credit or debit card to check in, which will be authorized for $50 per day for any incidental charges such as parking, PJ’s coffee, beverages, amenity fee or room damages.  Any unused portions will be released and could take 3 – 7 business days, depending on your financial institution’s policies.

What is the mandatory daily Amenity Fee?

A mandatory daily Amenity Fee is charged to each guest room and includes the following:

  • WiFi
  • Use of in-rom safe
  • Unlimited local and long distance calling within the US
  • Mardi Gras Beads
  • 2 Welcome Cocktails
  • Afternoon King Cake flavored tastings
  • In-room coffee replenished

This fee is charged whether the services are used or not used.

Is WiFi free of charge?

WiFi is bundled in the daily Amenity Fee.

HOTEL FACILITIES/AMENITIES AND SERVICES

How many rooms and how many floors does the hotel have?

There are 143 rooms on 10 floors.

How many elevators does the hotel have?

The hotel has 3 elevators.

What time does your Front Desk open?

The hotel and front desk is open 24-hours a day.

Do you allow smoking in the hotel?

The hotel is 100% smoke free. There is a fee for smoking in the room and smoking guests could be evicted without refund.

Does the hotel have a swimming pool?

The hotel does not have a swimming pool, but can give directions to nearby hotels that allow pool access for a fee.

Does the hotel have a restaurant?

The hotel does not have a restaurant, but PJ’s Coffee in the lobby serves specialty coffee, cold drinks and baked goods.

Does the hotel have a bar?

The hotel does not have a bar, but PJ’s sells beer and the front desk sells hurricane daiquiris and beer 24 hours a day.

Does the hotel have a fitness center?

The hotel has a fitness center on the 3rd floor with a stationary bicycle, elliptical, treadmills and weights.

Are there ice machines?

There are ice machines on floors on all floors except for the lobby and 3rd floor.

Is there a business center?

There is a business desk with a computer and printer for printing boarding passes and small tasks.

Are there vending machines?

A beverage vending machine is located in the Fitness Center on the 3rd floor.  A snack vending machine is located in the lobby.

Is there an ATM in the hotel?

There is an ATM in the lobby.

What are standard amenities in each room:

The standard amenities in each room include:

  • Air Conditioning & Heating
  • 42-inch TV
  • Desk w/ ergonomic desk chair
  • Telephone
  • Coffee Maker w/ New Orleans Roast Coffee and condiments
  • Ice Bucket
  • Tub / Shower combo with grab bars
  • Nest® brand shampoo, conditioner and body wash
  • Blow Dryer
  • Iron and Ironing Board
  • Digital Safe

What room types are available?

  • Standard Interior Queen
  • Superior Queen
  • Superior King
  • Superior 2 Double Beds
  • Balcony King
  • Corner King

What types of suites are available?

  • Junior Suite
  • One Bedroom Suite
  • 2 Queen Suite with Large Outdoor Terrace
  • King Suite with Balcony

Do you have rooms with a balcony?

Our Balcony King Rooms, 2 Queen Suite and King Suite have balconies and are located on the 2nd floor.  The balconies have one table and two chairs.

Can I see the Mardi Gras Parade from the balcony?

The Mardi Gras parade can be seen from the balcony rooms, but certain rooms are on the side, towards the back of the building.

The Mardi Gras parade can be seen from higher floors that do not have balconies, but face the St. Charles Avenue side of the building. These rooms are available upon request and are not guaranteed. 

Do you have wheelchair accessible rooms?

Wheelchair accessible rooms are available on each floor and features press button entry, lowered peepholes, turnaround space, additional grab bars and hand-held showers. There are two rooms with roll-in showers. Shower benches and toilet stools are also available. These rooms are not actively sold except to guests that require these lifestyle features.

Do your rooms have a microwave?

Rooms do not have a microwave, but there is a microwave in the lobby to use any time of day.    

Do your rooms have a refrigerator?

A mini refrigerator can be rented for a fee, based on availability.

Do you have rollaway beds or cots for additional people?

Due to the size of our rooms, roll-aways or cots are not available. Guests must use existing bedding and some categories do not accommodate more than 2 people per room. 

Do you have baby cribs?

Baby cribs are available for a fee, but not all rooms have the square footage to accommodate a baby crib.

Does the hotel provide Housekeeping Service?

Daily Housekeeping service is provided with most rate plans.

Who do I call for Lost and Found?

After check-out, please call the hotel’s main phone number at (504) 587-3700.

How can I get a copy of my receipt?

Please call the hotel’s main phone number at (504) 587-3700


DINING

Is breakfast included in the room rate? 

Breakfast is not included in the room rate.

Where can I have breakfast nearby?

PJ’s Coffee is located in our lobby and serves coffee, tea, espresso drinks and cold drinks. A variety of pastries, muffins, bagels, croissants, breakfast sandwiches, oatmeal and snacks are also available.

Daisy Duke’s Diner is around the corner from the hotel and serves breakfast 24 hours a day.

What are the hours of PJ’s Coffee?

PJ’s Coffee is open from 6:30 am daily with various closing times.

What 24-hour restaurants are nearby?

Daisy Duke’s Diner is around the corner from the hotel and serves breakfast, lunch and dinner 24 hours a day.

Other nearby restaurants open 24-hours a day include IHOP Restaurant, McDonald’s and Cleo’s Mediterranean.

What are some of the nearby neighborhood restaurants?

  • Daisy Duke’s Diner
  • Serio’s Po’Boys
  • Gallier’s Restaurant and Oyster Bar
  • Tackle Box
  • Viet Orleans Bistro
  • Tsunami Sushi
  • Singha Thai Café
  • Luke’s
  • Fogo de Chao (Brazilian)
  • Domenica (Italian)
  • Sassafras Creole Homestyle Cooking
  • Pythian Food Hall
  • Goldberg’s NY style Deli

What are the nearby Fast Food / Takeout places near the hotel?

  • McDonald’s
  • Subway Sandwiches
  • Domino’s Pizza
  • Food Court at Place St. Charles (weekday lunch only)

What are some of the popular/famous/historic/classic restaurants within 3 blocks of the hotel?

  • Palace Café
  • Acme Oyster House
  • Felix’s
  • Olde Nola Cookery
  • Dickie Brennan’s Steakhouse
  • Red Fish Grill
  • Bourbon House
  • Galatoires
  • Ruby Slipper Cafe

What are some things that I absolutely must try?

  • Charbroiled or Raw Oysters at Acme or Felix’s
  • Crawfish
  • Jazz Brunch at Court of Two Sisters
  • Beignets at Café du Monde
  • Gumbo
  • Barbecue Shrimp at Bourbon House
  • Creole Combo Platter with Jambalaya, Red Beans/Rice & Etouffee
  • Pralines at Sally’s
  • Bananas Foster at Brennan’s
  • Muffaletta Sandwich at Central Grocery Store
  • Fancy Brunch, Lunch or Dinner at Commander’s Palace, Brennan’s, Arnaud’s, Antoine’s or Galatoire’s

Cocktails

  • Hurricane Daiquiri at Pat O’Briens
  • Ramos Gin Fizz at the Fountain Lounge
  • Sazerac at the Sazerac Bar
  • Hand Grenade at Tropical Isle
  • Daiquiri at the Daiquiri Shop
  • Bourbon Milk Punch at Bourbon House


ATTRACTIONS

Information about the Streetcar / Trolley / Trolly and public bus transportation.

Officially, we call it the Streetcar and it operates 24-hours a day, except for certain holidays and festivals.  The cost starts at $1.25 one ride/one way or $3.00 for a 24-hour Jazzy Pass that you can use on any streetcar line or on the RTA bus system. 

The green St. Charles Streetecar stops right in front of the hotel and goes through the business, arts and warehouse districts to the uptown, lower garden, and garden districts.

There are 2 red streetcar lines.  One that runs on Rampart Street to/from the Amtrak station, past Louis Armstrong Park and ending in the Marigny neighborhood. The other runs along the length of Canal Street to/from the riverfront, Jackson Square, Café du Monde, French Market, U.S.Jazz Museum to the cemeteries transfer station where you can catch buses going to different neighborhoods and locations.  Buses do not run 24 hours a day.

For more information on public transportation, please click here:  RTA Transportation

What is the #1 attraction in New Orleans?

The WWII Museum is the top attraction in New Orleans and ranks within the top 3 attractions in the U.S.  It is America’s official WWII military history museum that can easily be reached by the streetcar.

What are the top activities in New Orleans?
Popular requests by guests are:

  • Swamp Tour
  • Riverboat Cruise
  • Hop on / Hop Off Bus
  • Escorted City Bus Tour
  • Ghost, Haunted or Cemetery Tour
  • Plantation Tour
  • Walking Tours

What are popular attractions to see in New Orleans?

Some of the top attractions in New Orleans include visits to:

  • Jackson Square, St. Louis Cathedral, Cabildo State Museum, Katrina exhibit at the Presbytiere Museum
  • Mardi Gras World, Mardi Gras Costume Museum, Mardi Gras Exhibit at the Presbytiere Museum
  • Louis Armstrong Park, St. Augustine’s Church, Tomb of the Unknown Slave, Backstreet Cultural Museum, Treme neighborhood
  • U.S. Jazz National Park, Jazz Museum and U.S. Mint
  • French Market for souvenir shopping
  • City Park, Carousel Gardens and Amusement Park, Besthoff Sculpture Garden, New Orleans Museum of Art.
  • Audubon Zoo, Aquarium and Insectarium.

Where are the best place to listen to live jazz, zydeco and brass bands?

  • Frenchmen Street Jazz Clubs
  • Preservation Hall
  • Musical Legends Park
  • Jazz Playhouse
  • Maison Bourbon Jazz Club
  • Fritzel’s European Jazz Pub
  • Tipitina’s
  • House of Blues
  • Tropical lIsle Bayou Club
  • Mulate’s


SHOPPING

Where is the nearest store for the following?

  • Hygiene and beauty needs, such as makeup or a hair brush
  • Tech and power needs such as batteries, phone cords, ear buds
  • Greeting cards, gift bags, souvenirs
  • Office and Household products
  • Snacks and beverages

CVS is located one block from the hotel at 800 Canal Street and is open 24 hours a day.   

Walgreens is located two blocks from the hotel at 900 Canal Street and is open 24 hours a day.

Where is the nearest pharmacy?

There are pharmacies to fulfill prescriptions and purchase over-the-counter medications inside both CVS and Walgreens. The pharmacy inside Walgreens is open daily from 8 am – 8 pm.

The pharmacy at CVS is open from 9 am – 7 pm on the weekdays and from 10 am – 5 pm on the Saturday and Sunday.

Where is the nearest liquor store?

Brother’s Food Mart is at the end of the block and sells beer, wine and liquor 24 hours a day.

Walgreens and CVS have a larger selection of beer, bottled wines and liquor.

Where is the nearest grocery store?

Brother’s Food Mart, CVS and Walgreens sell a small selection of groceries.

Rouse’s Market is a New Orleans grocery store with one located 7 blocks up Royal Street with groceries, a cheese deli, prepared foods and New Orleans food items that would make great souvenirs.

Where can I go shopping for clothes and shoes?

The Outlet Collection at Riverwalk is located 4 blocks to the right at the end of Canal Street.  They  have a variety of name brand outlet and factory stores including Nordstrom Rack, Last Call Studio by Neiman Marcus, Forever 21, Charlotte Russe,  Gap, Guess, Famous Footwear, Coach, Chico’s, American Eagle Outfitters, Fossil and more.

What are some of the local specialty stores?

Here are our suggestions for New Orleans pizazz, sass and favorite items:

  • The French Market is a shopping bazaar of local vendors that sell everything from Mardi Gras masks and beads to local artwork and specialty products like locally inspired soaps, lotions and candles – You’re certain to find a souvenir to take home!
  • Fifi Mahoney’s for custom wigs
  • Trashy Diva for unique, vintage inspired clothing in sizes 0 - 24
  • Forever Nola for upscale jewelry, souvenirs and novelties
  • Fleurty Girl for NOLA inspired clothing, housewares, décor and more
  • Praline Stores – Loretta’s, Laura’s, Leah’s, Aunt Sally’s, Southern Candy Makers
Royal St. Charles New Orleans Area
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