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Travel Alert: COVID-19 Update >

  • Face coverings: Required in hotel indoor public areas
  • Government mandate - This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more

Travel Alert: COVID-19 Update >

  • Face coverings: Required in hotel indoor public areas
  • Government mandate - This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more
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What to Expect When You Stay With Us

At Puunoa Beach Estates, we embrace the value of kakou, “we are all in this together.” Rest assured knowing that we are devoted to your safety and health, in addition to the wellbeing of our associates and owners. When you return to your island home, we will be here to welcome you with a warm Aloha. 

 

Although there will be some changes to our services and amenities, we are committed to ensuring you have an enjoyable stay. As the COVID-19 situation evolves, we will continue to keep you in-the-know with changes; below are details on what you can expect when you stay with us.

 

ARRIVAL EXPERIENCE

To adhere to social distancing guidelines, we will meet you at your car with your arrival packet and information during check in.

 

LOBBY AND PUBLIC AREAS

Per the governor's emergency rules, face coverings are required in all areas of the resort.  Our staff will be cleaning and disinfecting all public and high-traffic areas on a regular basis each day. 

 

YOUR VACATION HOME

Our spacious residences allow you to vacation at your own pace with private lanais, fully equipped kitchens, and room for the entire family in your secluded hideaway.

 

GUEST SERVICES/CONCIERGE | 8:00am – 5:00pm daily

Our guest services staff offers knowledgeable advice, great rates, and reservations for all Maui activities from luaus and dinner cruises to bicycle adventures and helicopter tours. Dinner reservations and babysitting are also easily arranged.

 

HOUSEKEEPING

To ensure the safety of our guests and associates, we will be suspending daily housekeeping for the time being. Before you arrive, our team of in-house professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. If you need anything during your stay like additional towels or trash removal, we have you covered! Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay.

 

BEACH ACCESS

Soak up a day of fun in the sun! In addition to enjoying our private section of beach, guests of Puunoa Beach Estates will be expected to adhere to social distancing requirements mandated by the state of Hawaii by keeping six to eight feet apart.

 

POOL, HOT TUB AND GRILLING AREA | Open 9:00am to 9:00pm daily

Our pool, hot tub, and oceanfront pavilion will be open to guests and following recommended CDC and government social distancing guidelines. The pool area will have hand sanitizer stations and will be limited to a maximum occupancy of 10 people at a time. For your added safety, staff will be cleaning chaise lounges between uses.

 

WORKOUT AREA | Open 8:00am to 5:00pm daily

Get in a great workout on vacation! We will follow CDC and Maui guidance and regulations on fitness center use, limiting the number of guests who use the facilities. We will be asking guests to adhere to social distancing guidelines and wipe down equipment after each use with the cleaning supplies provided.    

 

GROCERY DELIVERIES

Skip the line at the grocery store and get your groceries delivered right to your vacation home. Our guest services team or Demmings Delivery Service can arrange for grocery delivery for you.