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Renovated King

FAQ

GENERAL QUESTIONS ABOUT OUR HOTEL IN SAN DIEGO, CA

Q. What is check in/check out time?

A. Check-in time is at 4:00PM. Check-out time is at 11:00AM.

Q. Do you allow smoking on property? In the rooms?

A. Yes, there are designated outdoor smoking areas, but Paradise Point is a non-smoking hotel, with all non-smoking guest rooms.

Q. Do you have high-speed wired and/or Wifi available?

A. Wifi is available throughout the hotel.

Q. Do you have a fitness center? What kind of equipment does it have? What are the hours?

A. Yes.  The fitness center has top-of-the-line cardio, strength training, and stretching equipment. The fitness center is open daily from 5AM – 10PM. 

Q. Do you offer room service? What are the hours?

A. Yes. We have Food2You Delivery from Caveman Pizza, Barefoot Bar & Grill and Tidal. Food2You delivery is available 7AM-10PM (please see restaurant hours).

Q. I want to ship a package to arrive before or during my stay. Do you allow this?

A. Yes, as long the package is marked ATTN: Name of Guest

Q. Do you have a business center?

A. Yes; the self-service business center is open 24 hours.  

Q. Do you have a pool?

A. Yes.  We have five pools open from 6AM-10PM. We have one adult pool, ages 18 and up only, open 6AM – 10PM.

Q. Do you have a spa? What are the hours?

A. Yes. The Spa opens at 8:30PM daily and closes at 7PM.

Transportation/Directions

Q. How do I get to the hotel?

A. Please see our Directions & Transportation page.

Q. Do you offer free shuttle service from the San Diego International Airport?

A. No.  Transportation services can be arranged through our Instant services department; (858) 274-4630.

Q. What parking options are available?

A.  Parking is $38.00 per car, per night for doorstep parking, parking pass will be provided at check-in. We provide a self-park lot for day-use guests. For boat and trailer parking, please notify the front desk upon arrival to receive a pass to place on you boat/jet ski trailer.

Q. What are your cross streets?

A.  We are located on Vacation Road off of Ingraham Street.

Q. Do you provide roll-away beds or cribs? Is there a charge?

A. Both are provided by the hotel, upon availability. The fee for a rollaway is $20.00 (not available in a double queen room due to fire code), cribs are $10.00 and pack and plays are offered complimentary. Please note, these are based upon availability and cannot be reserved ahead of time.

Q. I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

A. You must go through the booking agent/website that you went through in order to change your reservation.

Q. What is the minimum age requirement to check in to the room?

A. You must be 21 years of age with a valid ID to check in to the hotel.

Q. Is my ID/passport required at check in?

A. We require presentation of a valid government-issued identification at the time of check-in.

Q. Do you have connecting rooms?

A. Yes, we have some connecting rooms at the hotel. You may make a request for connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.

Q. Do you have accessible rooms?

A. Yes, we have accessible rooms featuring roll-in showers with support bars.

Restaurants

Q. What are the hours of operation for the Barefoot Bar & Grill restaurant?

A. This casual waterfront dining outlet is open for breakfast, lunch and dinner. Breakfast is served 7:00AM-11AM; Lunch is served from 11AM-5PM; Dinner is served from 5PM-10PM. For happy hour and other events, click here.

Q. What are the hours of operation for Tidal Restaurant?

A. Our signature waterfront restaurant is open for happy hour and dinner. Happy Hour is from 4-6PM. Dinner is served from 4PM-9PM during the week and 4PM-10PM on Friday and Saturday.

Q. What are the hours of operation for Caveman Pizza Company?

A. Available for grab and go, dine-in or delivery from 5-10PM.

Accounting

Q. I have questions about my bill. Who do I call?

A. Most questions and issues can be resolved with the help of out front desk team. If the issue cannot be resolved right then and there, our front desk team will assist with getting the appropriate departments and getting the issues resolved.

Q. What forms of payment are accepted to pay for my room?

A. Cash and cards (both debit and credit) are accept. Checks are not accepted as a form of payment.

Pets

Q. Are pets allowed? Are there restrictions for weight, height or types?

A. Yes. Our hotel in San Diego, CA is dog friendly. There is no restriction to weight, height or types.

Q. Do you have pet-free rooms for those with allergies?

A. No pet free rooms. Upon check-out, every room is fully inspected and thoroughly deep-cleaned.

Q. How far do you have to walk to take your pet out?

A. Grass areas are designated throughout the resort. Please remember to pick up after your pet.

Dog Friendly Photo Lenny
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Whether the occasion calls for a special, romantic dinner for two overlooking the glittering, moonlit Mission Bay or an island-inspired casual restaurant for the whole family, Paradise Point offers diverse dining options for San Diego locals and guests of our Mission Bay resort. Enjoy our signature beach restaurant Tidal, a laid-back dining experience at the waterfront Barefoot Bar & Grill, or quick eats at the poolside Tropics Cantina or Caveman Pizza Company.

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Nestled in the lush, tropical foliage that surrounds Paradise Point's island resort is a premier spa vacation destination where exotic rituals from islands around the world and local San Diego influences collide. The result is The Spa at Paradise Point - an intimate and inviting San Diego day spa sanctuary voted one of the top 100 U.S. resort spas by Condé Nast Traveler.

With the backdrop of a lush oasis, exotic treatment rooms, and cooling sea breezes, the professionally trained spa therapists will lull you into a sense of well-being and relaxation.

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