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COVID-19 Travel Updates: Learn about our recent changes >

  • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
  • Enhanced cancellation flexibility for existing reservations and future travel
  • Benefit extensions for all qualifying World of Hyatt members globally

Policies and Checking In

Welcome to Vail, Colorado!

Check-in time:  4:00 pm     Check-out time:  10:00 am

  • Parking in our garage for one vehicle is covered in your nightly rate
  • We are a smoke-free establishment
  • Pets are not allowed
  • All guests must be accompanied by an adult of 25+


Front Desk

Concierge services are available through our Front Desk. Give us a call at 970.476.2491

Our Front Desk is open 8:00 a.m. - 5:00 p.m. If you arrive after hours, you will pick up your check-in packet from the lock box in the west entryway of the building, between the glass doors, by Lionshead Way.


When you arrive at 641 West Lionshead Circle, pull up to the gate and buzz the Front Desk. There is a 15-minute loading/unloading zone at the adjacent circle drive where the Town of Vail buses pull in, which is strictly enforced. 

Summer Reservations Policy

First night's lodging and tax due upon booking and is refundable. Full payment is due 7 days prior to arrival, at which time the entire reservation is non-refundable. This applies to stays from April 16 to November 14.

Winter Reservations Policy

Two night's lodging and tax due upon booking and is refundable up to 30 days in advance of arrival. Full payment due 30 days prior to arrival and is non-refundable. This applies to stays from November 15 to April 15, excluding holidays. For holiday reservations (December 21, 2020 - January 4, 2021) full payment is due 45 days prior to arrival and is non-refundable. 


Rates do not include state and local tax which are subject to change.  Tax is currently at 9.8%.

Resort Fee
All Destination Resorts Vail reservations will be subject to a taxable 6.5% resort fee which covers varying services.

Rollaways and Pack N Plays
Available upon request, based on availability. Rollaways are $25/night. Pack N Plays are $15/night.





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