Policies and Checking In

Welcome to Vail, Colorado!

Check-in time:  4:00 pm     Check-out time:  10:00 am

• Parking in our garage for one vehicle is covered in your nightly rate
• We are a smoke-free establishment
• Pets are not allowed
• All guests must be accompanied by an adult of 25+

Front Desk

Concierge services are available through our Front Desk. Give us a call at 970.476.2491

Our Front Desk is open 8:00 a.m. - 10:00 p.m. (hours may vary in the summer). If you arrive after hours, you will pick up your check-in packet from the lock box in the west entryway of the building, between the glass doors, by Lionshead Way.

Parking

When you arrive at 641 West Lionshead Circle, pull up to the gate and buzz the Front Desk. There is a 15-minute loading/unloading zone at the adjacent circle drive where the Town of Vail buses pull in, which is strictly enforced. 

Summer Reservations Policy

Standard Payment Policy
Reservations require a deposit of the first night’s room rate, due within 24 hours by credit card.  Final payment is due 7 days prior to arrival.

*NEW* Summer Cancellation Policy
All summer reservations are fully refundable up to 24 hours prior to check-in, at which time the reservation becomes non-refundable.

Winter Reservations Policy

Standard Payment Policy
2 nights lodging and tax due upon booking, full payment of reservation total due 30 days prior to arrival

Standard Cancellation Policy
Cancellations received more than 61 days are refundable less $75, between 60 and 31 days prior to arrival date are subject to deposit of two nights rent including taxes and fees.  Cancellations 30 days or less prior to arrival are subject to full forfeiture of the reservation total.

Fees:

Tax
Rates do not include state and local tax which are subject to change.  Tax is currently at 9.8%.

Resort Fee
All Destination Resorts Vail reservations will be subject to a taxable 6.5% resort fee which covers varying services.

Rollaways and Pack N Plays
Available upon request, based on availability. Rollaways are $25/night. Pack N Plays are $15/night.