Englewood, Colorado – Destination Hotels has a new look, a fresh attitude and is now evolving into a consumer-facing, foundational brand that expresses itself through its unique experiences. As one of the industry’s largest operator of upscale and luxury independent hotels, resorts and residences, Destination Hotels is staking its claim in a space where it has demonstrated excellence and success over the past 40+ years and is looking towards a continued evolution for the company to better suit its customers and lead to enhanced cross-selling success for its owners. Destination is defining who it is through a new website, logo, signature touch points, and like-minded brand partners, all rolling out in the next 12 months, positioning Destination Hotels as a cohesive collection of properties unlike any other hotel company. The distinct set of hotels and resorts, each true to their location and diverse by design, hold the common Destination Hotels brand pillars that unify the collection:
Service with a story
Destination Hotels was founded in 1973 with the development of The Gant in Aspen, Colorado. Since then, the company has grown to become the third largest hospitality management company in the United States with over 40 independent, luxury and upscale hotels, resorts and golf clubs including Terranea Resort in Rancho Palos Verdes, California; Stowe Mountain Lodge in Vermont to name a few.
Over the past 12 months, Destination Hotels has worked to hone its vision for the brand by gaining a better understanding of the connection between its properties and customers. The company identified a few important, shared characteristics in its target guest. They are comfortable with who they are and unafraid to take the path less traveled, valuing experiences that celebrate individuality; they see the hotel as part of the destination; and they seek a warm, approachable environment to match their own sociable, friendly and down-to-earth attitude. Destination Hotels’ brand promise is to let its collective individuality shine, while staying united in its commitment to make each Destination stay experience unique, memorable and highly distinctive, shaped by local culture.
“Destination Hotels is not changing its business model, which places the individual properties and unique experiences in the spotlight; we are making it easier to deliver what we’ve been doing for over four decades,” said Jamie Sabatier, president and COO at Destination Hotels. “As a leading independent hotel brand, we will continue to evolve and keep ahead of guests’ wants and needs, while staying true to our locations and their authentic identities, across the portfolio.”
“Through our brand evolution, Destination Hotels will continue to keep the guest experience top priority by staying true to the brand promise, listening to our guests and putting their feedback into action to deliver a truly elevated stay,” said Marie Torres, vice president, marketing and branding. “We will roll out several exciting partnerships throughout the year and offer our guests a myriad programs that will serve to enhance their overall Destination Hotels experience.”
To help guests navigate the diverse collection of properties, Destination Hotels is distinguishing its luxury properties with a differentiated visual identity. This new position will come to life on-property across a series of branded visual touch points, including a new homepage, advertisements, property placards, room keys, property letterhead, in-room videos, property brochures, social media, and third party media. Additionally, each property will have a new Destination cobranded logo.
The new Destination Hotels website will use the Sitecore Platform which serves as an experience management tool versus just content management, providing users with more personalized content, based on their browsing activity and preferences. The site will integrate video and social media as well as host a new and improved blog, Go | See | Do. The blog will provide evergreen content that highlights each destination including a “2 Days” Local’s Guide series, along with guest bloggers. The site will also feature a residences booking engine which will allow guests to book individual units at any of Destination Hotels’ participating residence properties. Later this year, Destination Hotels will introduce its new mobile app.
Later this year, Destination Hotels will reveal three new signature touch points, further differentiating the brand and providing customers with personal experiences true to each destination.
Throughout the year, Destination Hotels will also reveal various partnerships that will further enhance the guest experience. Last month, the brand announced its partnership with NEST Fragrances to offer in-room amenities to guests. Destination Hotels is the first hotel brand partner to carry NEST Fragrances’ luxury scented bath products, which includes Moss & Mint shampoo and conditioner; Sicilian Tangerine body wash and bar soaps; and Bamboo body cream. The partnership debuted at La Cantera Hill Country Resort, A Destination Hotel, in San Antonio, Texas.
In celebration of the newly energized Destination Hotels brand, the company is launching two special offers across the portfolio. “Your Vacation Our Destination” allows guests to create a getaway that’s tailored to their preferences, allowing exploration of each of Destination Hotels’ unique locations. Based on the length of stay, guests will earn welcome credits to use towards the hotel’s famed restaurants, poolside signature cocktails, indulgent spa treatments, a round of golf, or unwinding in-room with a movie and dessert. Welcome credits can be used almost anywhere on property - the hardest part is deciding where to go. Book “Your Vacation, Our Destination” promotion and receive: $50 in welcome credits for a two night stay; $100 for a three night stay; $200 for a four night stay; and $300 for a five night stay. “Taste of the Place” offers a bed and breakfast package that introduces guests to local flavors that are true to each property and location.
For more information or to book a stay at Destination Hotels, please check out: www.destinationhotels.com
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About Destination Hotels
Destination Hotels (Destination) is the largest owner and operator of independent hotels, resorts and residences in the United States. Headquartered in Denver, Colorado, Destination is an industry leader with more than 40 years of hospitality management and development experience. Located in premier destinations, the portfolio is continuously growing with more than 40 luxury and upscale properties from coast to coast. The award-winning company operates 20 golf courses, 19 full-service spas, six IACC-certified conference centers and 105 bars and restaurants. The privately-owned company is a subsidiary of Lowe Enterprises, a Los Angeles-based investment, development and real estate firm. For more information on Destination Hotels, visit www.destinationhotels.com. Follow us on Twitter: @Destination. Like us on Facebook: DestinationHotels.