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Travel Alert: COVID-19 Update >

  • Face Coverings - See Hyatt’s Global Care & Cleanliness Commitment policies here.
  • Government mandate - This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more

Travel Alert: COVID-19 Update >

  • Face Coverings - See Hyatt’s Global Care & Cleanliness Commitment policies here.
  • Government mandate - This location may have COVID-19 travel restrictions in place including national, local and health advisories and requirements. Learn more
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What to Expect When You Stay With us

At Mauna Lani Point, we embrace the value of kakou, “we are all in this together.” Rest assured knowing that we are devoted to your safety and health, in addition to the wellbeing of our colleagues and owners. When you return to your island home, we will be here to welcome you with a warm Aloha. 

 

Although there are some changes to our services and amenities, we are committed to ensuring you have an enjoyable stay. As the COVID-19 situation evolves, we will continue to keep you in-the-know with changes; below are details on what you can expect when you stay with us.

 

ARRIVAL EXPERIENCE

To minimize interaction between guests and staff, we are implementing social distancing protocols during check in.  We will text you three days prior to your arrival with check-in instructions.

 

PUBLIC AREAS

Per the governor's emergency rules, face coverings are required in all areas of the resort.  Our staff will be cleaning and disinfecting all public and high-traffic areas on a regular basis each day. 

 

YOUR VACATION HOME

Our spacious residences allow you to vacation at your own pace with private lanais, fully equipped kitchens, and room for the entire family in your secluded hideaway.

 

GUEST SERVICES/CONCIERGE | 8:00am – 4:00pm daily

Our guest services staff offers knowledgeable advice, great rates, and reservations for all Island of Hawaii activities from luaus and dinner cruises to bicycle adventures and helicopter tours. We are also happy to arrange dinner and babysitting services. Guests are encouraged to reach out via our Zingle texting service or by phone to coordinate these services rather than coming in to the office.

 

HOUSEKEEPING

To ensure the safety of our guests and associates, we have suspended daily housekeeping. Before you arrive, our team of in-house professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. If you need anything during your stay such as additional towels or trash removal, we have you covered! Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay.

 

POOL, SAUNA, PAVILION AND GRILLING AREA | Open 8:00am to 9:00pm daily

Our pool, grills, and pavilion have all now reopened. The Destination Residences and Mauna Lani Point Association maintenance teams will continue to sanitize all touch points in the pavilion and pool areas periodically throughout the day. Wearing masks is strongly encouraged when possible while enjoying these areas.

 

GROCERY SERVICES

Skip the line at the grocery store and order your groceries ahead of time. Foodland Farms in Mauna Lani is offering online ordering and pick-up services.

 

BEACH ACCESS

Enjoy a day of fun in the sun! The beach at Mauna Lani is open to visitors.