Skip to content

What To Expect When You Stay With Us

**Please note that some of the Kaanapali resorts are currently still sheltering emergency personnel and displaced Lahaina residents. If you are staying in the Kaanapali area, understand that not all people you will encounter at meals, around the pool, or walking the beachfront Kaanapali path are visitors on vacation.

As of November 1st, the Mayor has declared most of West Maui (excluding Lahaina Town) open. A majority of the shopping, dining, and tour activities in Kaanapali have returned to normal operations. We are now accepting new reservations at the Kaanapali Alii. The Maui Now website has an updated listing of What's Open on Maui to help you plan your stay.

Check In At 4:00pm daily

Concierge Services | 8:00am – 6:00pm daily
Our guest services team can help you plan the perfect Maui vacation. Whether it be a luau, dinner cruise, bicycle adventure, helicopter tour, dinner reservations, or even babysitting, our friendly staff can arrange it for you.

Front Desk | 7:00am - 11:00pm daily
Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggage or grocery provisions.

Housekeeping services are offered on the third day of every stay over five days or more. Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products.

Grilling Area | Open 11:00am to 9:00pm daily
We staff a professional grill master to attend our poolside grills five nights a week. Bring your fish, chicken, steaks, burgers, and vegetables and have our grill master assist in your cooking. Simply ask our grill master for tips and suggestions. Be sure to ask him about his special Kaanapali Alii fried rice recipe made with a secret combination of herbs and spices. He has over a decade of experience at top kitchens and restaurants on Maui. This guest-favorite service is offered Friday through Tuesday, 5:00 pm to around 9:00pm.

Grocery Deliveries
Skip the line at the grocery store and get your groceries delivered right to your vacation home. Instacart and Demming's Delivery Service are our two preferred vendors.

On-Property Events/Activities
Starting in November, be sure to review our schedule of activities posted on property that include yoga classes, ukulele lessons, water aerobics, and more! We offer activities throughout the week.

Need Baby Equipment?
It can be challenging to haul baby gear such as pack and plays, car seats, strollers, toys, and more all the way to Hawaii. Take advantage of our exclusive partnership with BabyQuip and save 10% on baby rental gear that can be delivered to your condo prior to your arrival!