Skip to content

What To Expect When You Stay With Us

At Kaanapali Alii we embrace the value of kakou, “we are all in this together.” Rest assured knowing that we are devoted to your safety and health, in addition to the wellbeing of our associates and owners. When you return to your island home, we will be here to welcome you with a warm Aloha. 

 

Although there will be some changes to our services and amenities, we are committed to ensuring you have an enjoyable stay. As the COVID-19 situation evolves, we will continue to keep you in-the-know with changes; below are details on what you can expect when you stay with us.

 

ARRIVAL EXPERIENCE | CHECK IN AT 4:00pm daily

We will be employing social distancing protocols to ensure your check-in process is as seamless and safe as possible with minimal interaction with staff and other guests.

 

CONCIERGE SERVICES | 8:00am – 5:00pm daily

Our guest services staff have all the local tips and tricks along with, great rates, and reservations for Maui activities. Whether it be a luau, dinner cruise, bicycle adventure, helicopter tour, dinner reservations, or even babysitting, our friendly staff can arrange it for you.

 

FRONT DESK | 7:00am - 11:00pm daily

Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggage or grocery provisions.

 

HOUSEKEEPING

To ensure the safety of our guests and associates, we will be suspending daily housekeeping for the time being. Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. If you need anything during your stay such as additional towels or trash removal, we have you covered!  Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay.

 

POOLS, HOT TUBS AND OCEANFRONT PAVILION | Open 8:00am to 8:00pm daily

Our pools, hot tubs, and oceanfront pavilion will be open to guests and following recommended CDC and government social distancing guidelines. The lower pool will allow no more than two and the upper pool no more than four guests swimming at any given time. There will be hand sanitizer stations set up and staff will be cleaning chaises, cabanas, and palapas in between uses.

 

BEACH ACCESS

Soak up a day of fun in the sun! Guests of Kaanapali Alii will be expected to adhere to social distancing requirements mandated by the state of Hawaii of keeping six to eight feet apart and limiting group sizes to no more than 10 people.

 

GRILLING AREA | Open 11:00am to 9:00pm daily

Use of grilling stations will be limited to small groups. Staff will be deep cleaning and sanitizing the grills daily and guests will be provided with supplies to clean the grills before and after use. Housemen will clean tables, chairs, and high touch areas after each use. Grill master services will be temporarily suspended for the time being.

 

FITNESS CENTER | Open 7:00am to 10:00pm daily

Enjoy a workout session safely! We will follow CDC and Maui guidance and regulations on fitness center use, limiting the number of guests who use the facilities to six people maximum for one hour workouts. Guests will be asked to schedule a time to use the facilities. We will be asking guests to adhere to social distancing guidelines and wipe down equipment after each use with the cleaning supplies provided.

 

TENNIS COURTS | Open 7:00am to dusk daily

Singles play only, unless CDC or local government allows doubles, at which point we will follow their guidelines. At this time, tennis lessons will be temporarily suspended. Guests can sign up for court use with the concierge.

 

GROCERY DELIVERIES

Skip the line at the grocery store and get your groceries delivered right to your vacation home. Instacart and Demmings Delivery Service are our two preferred vendors.

 

ELEVATORS

Elevator access will be limited to those traveling in the same party and elevator interiors and button panels will be cleaned regularly on a daily basis.