At Kaanapali Alii we embrace the value of kakou, “we are all in this together.” Rest assured knowing that we are devoted to your safety and health, in addition to the wellbeing of our associates and owners. When you return to your island home, we will be here to welcome you with a warm Aloha.
Although there will be some changes to our services and amenities, we are committed to ensuring you have an enjoyable stay. As the COVID-19 situation evolves, we will continue to keep you in-the-know with changes; below are details on what you can expect when you stay with us.
ARRIVAL EXPERIENCE | CHECK IN AT 4:00pm daily
We will be employing social distancing protocols to ensure your check-in process is as seamless and safe as possible with minimal interaction with staff and other guests.
CONCIERGE SERVICES | 8:00am – 5:00pm daily
Our guest services staff have all the local tips and tricks along with, great rates, and reservations for Maui activities. Whether it be a luau, dinner cruise, bicycle adventure, helicopter tour, dinner reservations, or even babysitting, our friendly staff can arrange it for you.
FRONT DESK | 7:00am - 11:00pm daily
Our front desk team will be available to assist with your needs, package pick-up, and offer bell services to transport luggage or grocery provisions.
LOBBY AND PUBLIC AREAS
Per the governor's emergency rules, face coverings are required in all areas of the resort. Our staff will be cleaning and disinfecting all public and high-traffic areas on a regular basis each day.
To ensure the safety of our guests and associates, we will be suspending daily housekeeping. Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. If you need anything during your stay such as additional towels or trash removal, we have you covered! Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay.
POOLS, WHIRLPOOL SPAS AND OCEANFRONT PAVILION | Open 8:00am to 9:00pm daily
Our pools, whirlpool spas, and oceanfront pavilion will be open to guests and following recommended CDC and government social distancing guidelines. There will be hand sanitizer stations set up and staff will be cleaning chaises, cabanas, and palapas in between uses.
Soak up a day of fun in the sun! Guests of Kaanapali Alii will be expected to adhere to social distancing requirements mandated by the state of Hawaii of keeping six to eight feet apart and limiting group sizes to no more than 10 people.
GRILLING AREA | Open 11:00am to 9:00pm daily
Use of grilling stations will be limited to small groups. Staff will be deep cleaning and sanitizing the grills daily and guests will be provided with supplies to clean the grills before and after use. Housemen will clean tables, chairs, and high touch areas after each use. We staff a professional grill master to attend our poolside grills five nights a week. Bring your fish, chicken, steaks, burgers, and vegetables and have our grill master prepare them for you. Or if you prefer to do the grilling, simply ask our grill master for tips and suggestions. He has over a decade of experience at top kitchens and restaurants on Maui. This guest-favorite service is offered Friday through Tuesday, 5:30 pm to around 8:30pm.
FITNESS CENTER | Open 5:00am to 10:00pm daily
Enjoy a workout session safely! We will follow CDC and Maui guidance and regulations on fitness center use, limiting the number of guests who use the facilities to eight people maximum for one hour workouts. Guests will be asked to schedule a time to use the facilities. We will be asking guests to adhere to social distancing guidelines and wipe down equipment after each use with the cleaning supplies provided.
TENNIS COURTS | Open 7:00am to dusk daily
Singles play only, unless CDC or local government allows doubles, at which point we will follow their guidelines. Guests can sign up for court use with the concierge.
Skip the line at the grocery store and get your groceries delivered right to your vacation home. Instacart and Demming's Delivery Service are our two preferred vendors.
Elevator access will be limited to those traveling in the same party. Elevator interiors and button panels will be cleaned regularly on a daily basis.