The Hotel & Lodging Association of Greater Houston (HLAGH) has announced the 2018 winners of its hospitality awards program. The award gala and reception took place Friday November 16, 2018 at the Marriott Marquis Hotel, downtown Houston.
The awards are designed to bring together the best and brightest in the Hospitality industry in Houston. Hotel Derek had a total of four nominees: Mark Noyes, Area Managing Director; Jovanna Harris, Front Desk Supervisor; Zoraida Hernandez; Sales & Marketing Manager and Alma Aguirre, Restaurant Server.
Alma Aguirre brought home the award for Front of House Server of the Year, Food & Beverage.
“Alma is truly an ambassador for Houston Hospitality. She amazes others with her ability to make guests feel special. Guests of the hotel continue to report how she made their stay extraordinary by managing their needs. Guest satisfaction is an easy task for Alma as she manages this with her ‘big heart’ and genuine kindness. Alma’s efforts do not go unrecognized as the hotel service scores reflect her sincere and genuine hospitality. Her department continues to have the highest service scores throughout the hotel. Alma always maintains positive energy and strives to Deliver Greatness every day.”