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COVID-19 Travel Updates: Learn about our recent changes >

  • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
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    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Enhanced cancellation flexibility for existing reservations and future travel
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    Award winning Wailea Beach, Maui

    What to Expect When You Stay With Us

    At Destination Residences Wailea we embrace the value of kakou, “we are all in this together.” Rest assured knowing that we are devoted to your safety and health, in addition to the wellbeing of our associates and owners. When you return to your island home, we will be here to welcome you with Aloha. 

     

    Although there will be some changes to our services and amenities, we are committed to ensuring you have an enjoyable stay. As the COVID-19 situation evolves, we will continue to keep you in-the-know with changes; below are details on what you can expect when you stay with us.

     

    ARRIVAL EXPERIENCE | CHECK IN AT 4:00PM DAILY

    We will be employing social distancing protocols and contactless check-in and will ensure the process is as seamless and safe as possible with minimal interaction with staff and other guests.

     

    LOBBY AND PUBLIC AREAS

    Per the governor's emergency rules, face coverings are required in all areas of the resort.  Our staff will be cleaning and disinfecting all public and high-traffic areas on a regular basis each day. 

     

    GUEST SERVICES

    Our guest services staff will be available via our text messaging service at 808-202-2275, which you will receive instructions on before your arrival.  Our local island hosts have all the tips and tricks along with, great rates, and reservations for Maui activities. Whether it be a private luau or dinner, hiking trail recommendations, bicycle adventure, helicopter tour, or even babysitting, our friendly staff can arrange it for you.

     

    HOUSEKEEPING

    To ensure the safety of our guests and associates, we will be suspending daily housekeeping for the time being. Before you arrive, our team of in-house cleaning professionals will clean your residence using industry leading techniques, tools, and products in accordance with the Hyatt Global Cleanliness & Care Commitment, CDC and WHO guidelines. If you need anything during your stay such as additional towels or trash removal, we have you covered!  Call our Island Hosts at 808-891-6200 for details. Visit our page on safety and cleanliness protocols to see all the measures we are taking to prepare for your stay.

     

    BEACH ACCESS

    Guests of Destination Residences Wailea will be expected to adhere to social distancing requirements mandated by the State of Hawaii of keeping six to eight feet apart and limiting group sizes to no more than 10 people.

     

    POOLS AND HOT TUBS

    Our pools and hot tubs will be open to guests and following recommended CDC and government social distancing guidelines. Pool area seating will be arranged to encourage social distancing.

     

    TENNIS COURTS

    Tennis courts will be open to guests and following recommended CDC and government social distancing guidelines. Guests are asked to bring their own rackets and balls.

     

    GROCERY DELIVERIES

    Skip the line at the grocery store and get your groceries delivered right to your vacation home. Maui Market Delivery, Safeway via Instacart, Hopper Maui and Bite Squad are recommended delivery services.

     

    SHUTTLE SERVICE

    Shuttle services are temporarily suspended.

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