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COVID-19 Travel Updates: Learn about our recent changes >

  • Update: Face coverings are required in public areas at all hotels in the U.S. and Canada. Beginning August 10, 2020, they will be required at all hotels in the Americas. Learn more
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    COVID-19 Travel Updates: Learn about our recent changes >

    • Update: Face coverings are required in public areas at all hotels in the U.S. and Canada. Beginning August 10, 2020, they will be required at all hotels in the Americas. Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Enhanced cancellation flexibility for existing reservations and future travel
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    Wailea Elua Village Pool

    Reservation Policies

    Reservation Deposit

    • Two nights deposit, inclusive of tax and resort fee, due one day after initial request for reservations at our Wailea, Maui beach villa rentals and Makena properties.

    Reservation Policies - Destination Residences Hawaii


    Reservation Policies - Wailea Beach Villas


    Cancellations 

    • Cancellations with 15 or more days notification: Deposit will be refunded.
    • Cancellations made within 14 days will be charged the full reservation value minus accommodations tax and service fee.


    Cancellations - Wailea Beach Villas

    • Cancellations with 22 or more days notification: Deposit will be refunded.
    • Cancellations made within 21 days will be charged the full reservation value minus accommodations tax and service fee.


    Cancellation for the Christmas Period

    • For cancellations up to 121 days prior to arrival will forfeit a two-night deposit.
    • Cancellations within 120 days of arrival will be charged the full reservation value minus accommodations tax and service fee.


    Minimum Night Stay Requirements

    • Wailea Elua Village: Five (5) night minimum
    • Wailea Beach Villas, Makena Surf Wailea Ekahi Village, and Polo Beach Club: Three (3) night minimum
    • Wailea Grand Champions and Wailea Ekolu Village: Two (2) night minimum

     

    Other Terms & Conditions

    • Check-in time: 4 pm
    • Check-out time: 11 am
    • A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in
    • We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
    • Additional per person over standard occupancy charge of $35 plus tax for all properties except Wailea Beach Villas
    • Wailea Beach Villas additional per person over standard occupancy charge of $50 plus tax as well as a 2.86% service fee
    • Children 12 years and under stay free, but are included in maximum occupancies
    • No pets allowed
    • Rates are subject to 10.25% Transient Accommodations Tax and 4.17% General Excise Tax
    • Rates are subject to a 9.73% service fee on all reservations
    • All rates, fees and taxes are subject to change
    • All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules

    For reservations, please call (833) 223-9836, or email DRHinfo@DestinationHotels.com

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    Modify/Cancel Reservation Best Rate Guarantee