Reservation Policies

Deposit:  

• Two nights deposit, inclusive of tax will be charged at time of booking.
• Stays of 21 nights or longer will be charged a one night deposit inclusive of tax per week booked

 Remaining Balance:    

• Will automatically be charged on credit card provided 14 days prior to arrival.
• Stays of 21 nights or longer balance will be charged 60 days prior to arrival.
• For the Christmas/New Year’s period (12/19/20 – 1/3/21):
• Balance will be automatically charged 30 days prior to arrival.
• For the Christmas/New Year’s period (12/18/21 – 1/2/22):
• Balance will be automatically charged 120 days prior to arrival.
• All Reservations will be assessed a 9.73% service fee inclusive of tax.

Cancellation Terms:

• 24 hours or more notification prior to arrival on stays up to 6/30/21: Full Refund
• Less than 24 hours notification prior to arrival:  Full forfeiture of reservation value.  NO REFUNDS.
• 14 days or more notification prior to arrival on stays 7/1/21-12/17/21: Deposit will be refunded
• Less than 14 days notification prior to arrival on stays 7/1/21-12/17/21: Full forfeiture of reservation value: NO REFUNDS
• Stays of 21 nights or more from 7/1/21-12/17/21 60 days or more notification prior to arrival: Deposit will be refunded
• Stays of 21 nights or more from 7/1/21-12/17/21 less than 60 days’ notice prior to arrival: Full forfeiture of reservation value: NO REFUNDS

For the Christmas/New Year’s period 12/19/20-1/3/21:

• Cancellations 30 days or more prior to arrival: Full Refund
• Cancellation within 30 days of arrival: Full forfeiture of reservation value.  NO REFUNDS.

For the Christmas/New Year’s period 12/18/21-1/2/22:

• Cancellations 120 days or more prior to arrival: Deposit will be forfeited
• Cancellation within 120 days of arrival: Full forfeiture of reservation value.  NO REFUNDS.

Check-In/Check-Out Times:

• Check-in is 4:00pm; Check-out is 11:00am

Travel Insurance may be purchased with our reservations agents to protect your trip against cancellations, interruptions, delays and medical emergencies.

Minimum Night Stay Requirements

• Wailea Elua Village, Makena Surf: Five (5) night minimum
• Wailea Beach Villas, Wailea Ekahi Village, and Polo Beach Club: Three (3) night minimum
• Wailea Grand Champions and Wailea Ekolu Village: Two (2) night minimum
• Wailea Point: 30 night minimum

Other Terms & Conditions

• A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in
• We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
• Additional per person over standard occupancy charge of $35 plus tax for all properties except Wailea Beach Villas
• Wailea Beach Villas additional per person over standard occupancy charge of $50 plus tax
• Children 12 years and under stay free, but are included in maximum occupancies
• No pets allowed
• Rates are subject to 10.25% Transient Accommodations Tax and 4.17% General Excise Tax
• Rates are subject to a 9.73% service fee on all reservations
• Rates are subject to a 5.74% service fee for Wailea Beach Villas
• All rates, fees and taxes are subject to change
• All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules

For reservations, please call (800) 367-5246, or email DRHinfo@DestinationHotels.com