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  • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
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    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Enhanced cancellation flexibility for existing reservations and future travel
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    Wailea Elua Village Pool

    Reservation Policies

    Deposit:  

    • Two nights deposit, inclusive of tax will be charged at time of booking.
    • Stays of 21 nights or longer will be charged a one night deposit inclusive of tax per week booked

     Remaining Balance:    

    • Will automatically be charged on credit card provided 14 days prior to arrival.
    • Stays of 21 nights or longer balance will be charged 60 days prior to arrival.
    • For the Christmas/New Year’s period (12/19/20 – 1/3/21):
    • Balance will be automatically charged 30 days prior to arrival.
    • For the Christmas/New Year’s period (12/18/21 – 1/2/22):
    • Balance will be automatically charged 120 days prior to arrival.
    • All Reservations will be assessed a 9.73% service fee inclusive of tax.

    Cancellation Terms:

    • 24 hours or more notification prior to arrival on stays up to 6/30/21: Full Refund
    • Less than 24 hours notification prior to arrival:  Full forfeiture of reservation value.  NO REFUNDS.
    • 14 days or more notification prior to arrival on stays 7/1/21-12/17/21: Deposit will be refunded
    • Less than 14 days notification prior to arrival on stays 7/1/21-12/17/21: Full forfeiture of reservation value: NO REFUNDS
    • Stays of 21 nights or more from 7/1/21-12/17/21 60 days or more notification prior to arrival: Deposit will be refunded
    • Stays of 21 nights or more from 7/1/21-12/17/21 less than 60 days’ notice prior to arrival: Full forfeiture of reservation value: NO REFUNDS

    For the Christmas/New Year’s period 12/19/20-1/3/21:

    • Cancellations 30 days or more prior to arrival: Full Refund
    • Cancellation within 30 days of arrival: Full forfeiture of reservation value.  NO REFUNDS.

    For the Christmas/New Year’s period 12/18/21-1/2/22:

    • Cancellations 120 days or more prior to arrival: Deposit will be forfeited
    • Cancellation within 120 days of arrival: Full forfeiture of reservation value.  NO REFUNDS.


    Check-In/Check-Out Times:

    • Check-in is 4:00pm; Check-out is 11:00am

    Travel Insurance may be purchased with our reservations agents to protect your trip against cancellations, interruptions, delays and medical emergencies.

    Minimum Night Stay Requirements

    • Wailea Elua Village, Makena Surf: Five (5) night minimum
    • Wailea Beach Villas, Wailea Ekahi Village, and Polo Beach Club: Three (3) night minimum
    • Wailea Grand Champions and Wailea Ekolu Village: Two (2) night minimum
    • Wailea Point: 30 night minimum

    Other Terms & Conditions

    • A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in
    • We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
    • Additional per person over standard occupancy charge of $35 plus tax for all properties except Wailea Beach Villas
    • Wailea Beach Villas additional per person over standard occupancy charge of $50 plus tax
    • Children 12 years and under stay free, but are included in maximum occupancies
    • No pets allowed
    • Rates are subject to 10.25% Transient Accommodations Tax and 4.17% General Excise Tax
    • Rates are subject to a 9.73% service fee on all reservations
    • Rates are subject to a 5.74% service fee for Wailea Beach Villas
    • All rates, fees and taxes are subject to change
    • All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules

    For reservations, please call (800) 367-5246, or email DRHinfo@DestinationHotels.com

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