Reservation Policies
Policies for Wailea Elua Village, Wailea Ekahi Village, Wailea Ekolu Village, Grand Champions, Polo Beach Club and Makena Surf:
Deposit
- One night non-refundable deposit, inclusive of tax will be charged at time of booking.
- Stays of 21 nights or longer will be charged a 50% non-refundable deposit inclusive of tax at time of booking.
- For the Christmas/New Year’s period (12/18/21 – 1/2/22): 50% deposit will be taken at time of booking, inclusive of tax.
Remaining Balance
- Will automatically be charged on credit card provided 14 days prior to arrival.
- For the Christmas/New Year’s period (12/18/21 – 1/2/22): Balance will be automatically charged 60 days prior to arrival.
Fees:
- All Reservations will be assessed a 9.98% service fee inclusive of tax and a property check-in fee inclusive of tax of $104.17 for Wailea Elua Village, $54.17 for Makena Surf and $83.34 for Polo Beach Club.
Cancellation Terms
- 14 days or more notification prior to arrival, one night’s deposit will be forfeited.
- Less than 14 days notification prior to arrival, Full forfeiture of reservation value: No refunds.
- Stays of 21 nights or more, 60 days or more notification prior to arrival: 50% deposit will be forfeited.
- For the Christmas/New Year’s period 12/18/21-1/2/22:
- Cancellations 60 days or more prior to arrival: 50% deposit will be forfeited
- Cancellation within 60 days of arrival: Full forfeiture of reservation value, no refunds.
Policies for Wailea Point:
Deposit
- 50% non-refundable deposit inclusive of tax will be taken at time of booking.
Remaining Balance
- Will automatically be charged on credit card provided 30 days prior to arrival.
- All Reservations will be assessed a 9.98% service fee inclusive of tax.
Cancellation Terms
- 30 days or more notification prior to arrival: 50% deposit will be forfeited.
- Cancellation within 30 days of arrival: Full forfeiture of reservation value, no refunds.
Check-In/Check-Out Times
- Check-in is 4:00pm; Check-out is 11:00am
Travel Insurance may be purchased with our reservations agents to protect your trip against cancellations, interruptions, delays and medical emergencies.
Minimum Night Stay Requirements
- Wailea Elua Village, Makena Surf: Five (5) night minimum
- Wailea Beach Villas, Wailea Ekahi Village, and Polo Beach Club: Three (3) night minimum
- Wailea Grand Champions and Wailea Ekolu Village: Two (2) night minimum
- Wailea Point: 30 night minimum
Other Terms & Conditions
- A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in
- We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
- Additional per person over standard occupancy charge of $35 plus tax for all properties except Wailea Beach Villas
- Wailea Beach Villas additional per person over standard occupancy charge of $50 plus tax
- Children 12 years and under stay free, but are included in maximum occupancies
- No pets allowed
- Rates are subject to 13.25% Transient Accommodations Tax and 4.17% General Excise Tax
- Rates are subject to a 9.98% service fee on all reservations
- Rates are subject to a 5.87% service fee for Wailea Beach Villas
- All rates, fees and taxes are subject to change
- All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules
For reservations, please call (800) 367-5246, or email DRHinfo@DestinationHotels.com
