Reservation Policies

Reservation Deposit

• Two nights deposit, inclusive of tax and resort fee, due one day after initial request for reservations at our Wailea, Maui beach villa rentals and Makena properties.

• Reservations Policy - For guests that have booked a unit by category.
• Specific Unit Reservations Policy - For guests that have booked a specific unit, as opposed to a particular category.
• Advanced Purchase Reservation Policy - For guests choosing full prepayment at time of booking.
• Long Term Reservations Policy - For guests staying 21 days or longer.
• Your remaining balance will automatically be charged on the credit card provided 15 days prior to arrival.  We accept personal checks, Agency checks and MC/VISA/AMEX/JCB.

Reservation Policies - Wailea Beach Villas

• Wailea Beach Villas Reservations Policy - For guests that have booked a unit by category.
• Wailea Beach Villas Specific Unit Reservations Policy - For guests that have booked a specific unit, as opposed to a particular category.
• Wailea Beach Villas Advanced Purchase Reservations Policy - For guests choosing full prepayment at time of booking.
• Wailea Beach Villas Long Term Reservations Policy - For guests staying 21 days or longer.
• Your remaining balance will automatically be charged on the credit card provided 21 days prior to arrival. We accept personal checks, Agency checks and MC/VISA/AMEX/JCB. 

Cancellations 

• Cancellations with 15 or more days notification: Deposit will be refunded.
• Cancellations made within 14 days will be charged the full reservation value minus accommodations tax and service fee.

Cancellations - Wailea Beach Villas

• Cancellations with 22 or more days notification: Deposit will be refunded.
• Cancellations made within 21 days will be charged the full reservation value minus accommodations tax and service fee.

Cancellation for the Christmas Period

• For cancellations up to 121 days prior to arrival will forfeit a two-night deposit.
• Cancellations within 120 days of arrival will be charged the full reservation value minus accommodations tax and service fee.

Minimum Night Stay Requirements

• Wailea Elua Village: Five (5) night minimum
• Wailea Beach Villas, Makena Surf Wailea Ekahi Village, and Polo Beach Club: Three (3) night minimum
• Wailea Grand Champions and Wailea Ekolu Village: Two (2) night minimum

Other Terms & Conditions

• Check-in time: 4 pm
• Check-out time: 11 am
• A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in
• We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
• Additional per person over standard occupancy charge of $35 plus tax for all properties except Wailea Beach Villas
• Wailea Beach Villas additional per person over standard occupancy charge of $50 plus tax as well as a 2.86% service fee
• Children 12 years and under stay free, but are included in maximum occupancies
• No pets allowed
• Rates are subject to 10.25% Transient Accommodations Tax and 4.17% General Excise Tax
• Rates are subject to a 9.73% service fee on all reservations
• All rates, fees and taxes are subject to change
• All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules

For reservations, please call (833) 223-9836, or email DRHinfo@DestinationHotels.com