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COVID-19 Travel Updates: Learn about our recent changes >

  • Face masks or coverings may be required in all public areas at Hyatt hotels Learn more

    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings may be required in all public areas at Hyatt hotels Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Rates with cancellation flexibility for existing reservations and future travel

    A COVID-19 Update from Destination Residences Hawaii

    Update April, 8 2021: 


    Please be advised that Maui County recently announced that transpacific travelers may be required to take a rapid Covid-19 test upon arrival at the airport in Maui.  This new policy is expected to go into effect before the end of April, with a final date to be announced.  Travelers will not be charged for the test and will still need to adhere to the requirements of Hawaii’s Safe Travels program before departing for Hawaii. 

    Update January 19, 2021:

    All arriving transpacific and inter-county passengers will be required to have uploaded the AlohaSafe COVID-19 exposure app or other Google-Apple exposure notification (GAEN) system to their mobile phones or be subject to a mandatory 10-day quarantine. 

    Additional information and links to download can be found here: This new rule is in addition to existing statewide Safe Travels Program requirements.  

    Additionally, inter-county passengers must obtain negative test results prior to arrival; Maui County will no longer accept negative test results received post-arrival.

    Click here for Maui Mayor Victorino’s complete public health emergency rules. Below is a summary of key changes:

    Rule 12d – Travelers with Negative COVID-19 Test – Pre-arrival

      • All travelers must download either the AlohaSafe App or other Google-Apple exposure notification (GAEN) system prior to entry into Maui County.
      • Failure to register with a GAEN system prior to arrival into Maui County shall result in mandatory quarantine, except for any individuals under the age of 18, or those who do not possess a mobile device.  Only for those who do not possess a mobile device, at least one individual in their traveling party will be required to comply.
      • Interisland travelers whose negative test results are not available at the time of arrival, must quarantine at their place of lodging for 10 days or the duration of their stay in Maui County, whichever is shorter.
      • Persons subject to quarantine who require paid or commercial lodging must quarantine at an approved hotel or motel.
      • Children under the age of five traveling with their guardian who is approved for previously testing positive for Covid-19, will receive an exemption as well without providing additional documentation.

    Other rules were amended effective January 19 and the changes are summarized below.

    • Rule 5a.2 - Face Covering
      • Face coverings must be worn while walking to and from the pool or beach area and may only be removed once the person is stationary and adequately separated from non-household members.
    • Rule 11b - Quarantine Lodging
      • Persons subject to quarantine while awaiting Covid-19 test results must now quarantine at an approved hotel/motel.  This now includes inter-island travelers.

    Updated November 20, 2020:

    Hawaii's Governor Ige announced the following changes to the Safe Travels program on November 19, 2020:

    A negative covid-19 test result is now required PRIOR to boarding your flight to Hawaii. Beginning November 24thtranspacific passengers entering Hawai‘i will be required to provide documentation validating a negative COVID-19 NAAT test result before boarding their flight to the Islands. The test must be taken within 72 hours of departure to Hawaii from a Hawaii State Approved Facility For the latest updates and information for your travels please visit Safe Travels Hawaii.  Please visit the Safe Travels Account page to create your account and upload your test results prior to your flight.

    For more information on traveling to Hawaii visit:

    What to Expect When You Travel to Hawaii

    Hawaii Tourism Authority Covid Updates

    Go Special Updates


    As you prepare for your trip to Maui, we ask that you visit our island home in the spirit of Mālama (take care of, tend, care for, preserve or protect) by reviewing the Mālama Maui County Pledge and Road to Hana Driving Code of Conduct. 


    One of our guiding principles at Destination Residences Hawaii is kākou, the Hawaiian value of inclusiveness. It means that we are all in this together, and together we are stronger. This guiding principle has never been more applicable than in this current situation where the world needs us all to come together as one ‘ohana; only through our collective efforts will we move past this current crisis. We are committed to be a true partner during this uncertain time, and a tremendous host to our guests who place their trust in us.

    We continue to closely monitor the COVID-19 situation through the Hawaii Department of Health and the CDC as it rapidly evolves. With heightened concerns surrounding travel and health, we have increased our cleanliness standards and have put many precautionary procedures in place to ensure the safety of our guests and team members. Here is how we are enhancing our health practices to keep our ‘ohana safe:

    • Daily staff briefings to provide up-to-date preventative information, such as the CDC recommended hand washing guide. Click here to learn more from the CDC.
    • Intensifying cleaning of high-touch areas like elevator buttons, doorknobs, front desks, and deep-clean guestroom procedures.
    • Waterless hand sanitizer stations provided at high traffic public areas such as the front desk.
    • Educational signage in our public areas and washrooms to encourage CDC-approved hygienic standards.
    • Employees who have the slightest symptoms of respiratory illness or fever, or have been in close contact with someone with those symptoms, have been instructed to stay home and seek medical care as needed.
    • The front desk at Gateway Shopping Center will be open from 8:00 AM to 6:00 PM daily.
    • The Tesla resort shuttles are temporarily halted.
    • Housekeeping services will be every third day at Makena Surf, Polo Beach Club, Wailea Elua, and Wailea Ekahi.
    • Housekeeping services will be one mid-stay clean for all reservations longer than six days at Wailea Ekolu and Grand Champions Villas.
    • At Wailea Elua, the pools, gym, BBQ area, and community kitchen are closed.
    • At Polo Beach Club, the pool and Sunset Seating Area are closed.
    • At Makena Surf, the tennis clinics and water aerobics are suspended- the fitness center is now closed. The pool remains open with enhanced sanitary measures.
    • The pools at Grand Champions Villas are closed.

    We understand that everyone has different circumstances and the decision to travel is a personal choice. Guided by the time-honored value of kākou, we are temporarily adjusting our policies to allow for maximum flexibility. Click here to see our current change and cancellation policies to help guests make the right decisions regarding travel at this time.

    The journey to our islands always involves air travel. We have been pleased with the steps many of our air carriers have taken to ensure our guest's health and peace of mind. For additional information on the COVID-19 response by airlines, we encourage you to explore these links highlighting their increased sanitation standards and their new, more flexible policies:

    With the spirit of kākou guiding us, we will get through this because we know that together we are stronger. Thank you all for your attention and for allowing us to work alongside our guests to make their visit to the Hawaiian islands a pleasant one. Stay safe, wash your hands often, and we hope to see you here soon.

    For questions please reach out to our onsite reservations team at 808.495.4491.



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