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    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings may be required in all public areas at Hyatt hotels Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Rates with cancellation flexibility for existing reservations and future travel
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    A COVID-19 Update from Destination Residences Hawaii

    On August 23, Hawaii’s Governor Ige asked travelers to curtail travel to Hawaii, but did not issue any new travel restrictions or mandates. Access to local restaurants, tour activities, boat excursions, beach activities, and other joys of Hawaii continue to remain unchanged.  At this time, Destination Residences Wailea is still welcoming guests with Aloha. Guests vacationing with us have the added advantage of being able to stay in private vacation residences with fully equipped kitchens and plenty of room to relax and reconnect.  Our rentals have been prepared for your arrival with enhanced, industry-setting safety and cleanliness protocols.  With that said, we understand that some of our guests may prefer to travel at a later time.  The Hawaiian values of kakou (we are all in this together) and ho’okipa (hospitality) are some of our core principals; and if you have an existing reservation with us and prefer to postpone your trip, we will do our best to help you arrange an alternate stay when you feel more comfortable visiting our Hawaiian home.

    BEFORE YOU ARRIVE:

    Be in-the-know regarding all the important travel requirements and safety protocols in place for travel to the State of Hawaii.

    TRAVEL REQUIREMENTS:

    For the Vaccinated:

    • Travelers who have been fully vaccinated in the United States or its Territories you may enter Hawaii on domestic flights without pre-travel testing and forgo the mandatory 10-day quarantine.
    • You must be 15 days past the completion of your final vaccination
    • You’ll need to upload a copy of your vaccination records to Hawaii’s Safe Travels program, and also have a hard copy of your vaccination record in hand.
    • The State of Hawaii will also accept vaccine records that are digitally validated by Digital Health Pass Partners (CLEAR and CommonPass).

    For the Unvaccinated:

    • To bypass the mandatory 10-day traveler quarantine, travelers must have a negative result from a test taken from a trusted testing and travel partner no more than 72 hours before beginning the final leg of their trip.
    • The negative test result must be uploaded onto Safe Travels and printed out with a hard copy in hand when arriving to Hawaii.
    • Anyone without a negative test result or U.S. vaccination prior to departure must quarantine for 10 days upon arrival.

    IMPORTANT LINKS, RESOURCES AND INFORMATION:

    As you are aware, travel guidelines and recommendations are ever-changing.  For up-to-date information on traveling to Hawaii, be sure to review:

    ONCE YOU ARRIVE:

    Once you have arrived to the state of Hawaii, it is important you understand the guidelines that residents and tourists follow regarding COVID safety protocols in their local communities.  On September 7, 2021, Maui Mayor Mike Victorino introduced the new “Safer Outside” rules which will be put in place for all those who will be on Maui starting September 15. These temporary rules will be reviewed again in 30 days and are subject to change. If you have a proof-of-vaccine card, we advise you add it to your packing list.

    • Social gatherings: Indoor social gatherings of up to 5 persons are permitted and outdoor social gatherings of up to 10 persons are permitted.
    • Restaurants, bars, social establishments: Indoor operations are capped at 50% occupancy and must close by 10:00pm.  All customers over the age of 12 must show proof of being fully vaccinated. The unvaccinated will be served in outdoor dining areas or with takeout or drive-thru service.
    • Gyms and fitness centers: May operate at 50% indoor capacity, with all customers over the age of 12 showing proof of being fully vaccinated. 
    • Commercial boating and tour operators: May operate at no more than 50% capacity.
    • Commercial event operators, including weddings and luau: Those organizing professional events larger than 50 people need to notify and consult with the Mayor’s Office.

    TRAVEL IN SAFETY AND COMFORT:

    WHAT IS DESTINATION RESIDENCES HAWAII DOING TO ENSURE GUEST SAFETY AND SATISFACTION?

    One of our guiding principles at Destination Residences Hawaii is kākou, the Hawaiian value of inclusiveness. It means that we are all in this together, and together we are stronger. This guiding principle has never been more applicable than in this current situation where the world needs us all to come together as one ‘ohana; only through our collective efforts will we move past this current crisis. We are committed to be a true partner during this uncertain time, and a tremendous host to our guests who place their trust in us.

    We continue to closely monitor the COVID-19 situation through the Hawaii Department of Health and the CDC as it rapidly evolves. With heightened concerns surrounding travel and health, we have increased our cleanliness standards and have put many precautionary procedures in place to ensure the safety of our guests and team members.

    Here is how we are enhancing our health practices to keep our ‘ohana safe:

    • Daily staff briefings to provide up-to-date preventative information, such as the CDC recommended hand washing guide. Click here to learn more from the CDC.
    • Intensifying cleaning of high-touch areas like elevator buttons, doorknobs, front desks, and deep-clean guestroom procedures.
    • Waterless hand sanitizer stations provided at high traffic public areas such as the front desk.
    • Educational signage in our public areas and washrooms to encourage CDC-approved hygienic standards.
    • Employees who have the slightest symptoms of respiratory illness or fever, or have been in close contact with someone with those symptoms, have been instructed to stay home and seek medical care as needed.
    • Housekeeping services will be provided mid-stay, and we will contact guests to determine the best time to clean when you are planning to be away from your vacation residence.

    WHAT ARE OUR AIRLINE PARTNERS DOING?

    The journey to our islands always involves air travel. We have been pleased with the steps many of our air carriers have taken to ensure our guest's health and peace of mind. For additional information on the COVID-19 response by airlines, we encourage you to explore these links highlighting their increased sanitation standards and their new, more flexible policies:

    TRAVELING WITH ALOHA:

    As you prepare for your trip to Maui, we ask that you visit our island home in the spirit of Mālama (take care of, tend, care for, preserve or protect) by reviewing the Mālama Maui County Pledge and Road to Hana Driving Code of Conduct.

    With the spirit of kākou guiding us, we will get through this because we know that together we are stronger. Thank you all for your attention and for allowing us to work alongside our guests to make their visit to the Hawaiian Islands a pleasant one. Stay safe, wash your hands often, and we hope to see you here soon.

    For questions please reach out to our onsite reservations team at (808) 495-4491.

    Mahalo!

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