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Reservation Policies

Reservation Deposit

  • Two nights deposit, inclusive of tax and resort fee, due 1 day after initial request for reservations.

2017 Reservation Policies - Destination Residences Hawaii

2017 Reservation Policies - Wailea Beach Villas

2017 Cancellation 

  • Cancellations with 14 or more days notification: Deposit will be refunded.
  • Cancellations with less than 14 days notification: NO REFUND.

2017 Cancellation - Wailea Beach Villas

  • Cancellations with 21 or more days notification: Deposit will be refunded.
  • Cancellations with less than 21 days notification: NO REFUND.

Cancellation for the Christmas Period

  • For cancellations up to August 31st forfeit two night deposit.
  • After September 1st full forfeiture of reservation value. NO REFUND.

Minimum Night Stay Requirements

  • Wailea Elua Village: Five (5) night minimum
  • Wailea Beach Villas, Makena Surf Wailea Ekahi Village, and Polo Beach Club: Three (3) night minimum
  • Wailea Grand Champions and Wailea Ekolu Village: Two (2) night minimum

Minimum Night Stay Requirements Over Holiday Season (December 20, 2017 - January 3, 2018)

  • Wailea Elua Village 1-Bedrooms, Grand Champion Villas and Wailea Ekolu Village  : Seven (7) night minimum
  • Wailea Ekahi Village: Studios & 1 Bedrooms: Seven (7) night minimum, and 2 Bedrooms: Fourteen (14) night minimum
  • Wailea Elua Village 2 & 3 Bedrooms, Makena Surf, and Polo Beach Club: Fourteen (14) night minimum
  • Wailea Beach Villas: Ten (10) night minimum

Other Terms & Conditions

  • Check-in time: 3 p.m.
  • Check-out time: 11 a.m.
  • A passport or U.S. government ID and an accepted credit card matching the name on the reservation will be required to check-in.
  • We honor MasterCard, Visa, American Express, JCB, Diners Club and Discover
  • Additional per person over standard occupancy charge of $35 plus tax for all properties except Wailea Beach Villas.
  • Wailea Beach Villas additional per person over standard occupancy charge of $50 plus tax.
  • Children 12 years and under stay free, but are included in maximum occupancies
  • No pets allowed
  • Rates are subject to 9.25% Transient Accommodations Tax and 4.17% General Excise Tax
  • Rates are subject to a 8.5% service fee + tax on all reservations
  • All rates, fees and taxes are subject to change
  • All units are non-smoking and outdoor areas may be restricted in accordance with the individual property's Homeowner Association Rules

For reservations, please call (866) 384-1366, or email

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