To ensure your preferred appointment time, it is recommended that you schedule your spa experience with as much advance notice as possible. Our professional staff allocates time specially for each guest; therefore a credit card is requested to guarantee these reservations. To begin your spa journey in a relaxed state, we ask that you arrive at least 30 minutes prior to your appointment to settle into our soothing spa environment. Gratuities are at your discretion. If you need to cancel your appointment, please contact us 24 hours in advance to avoid a 50% cancellation fee. Missed appointments will be charged the full fee.