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COVID-19 Travel Updates: Learn about our recent changes >

  • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more

    COVID-19 Travel Updates: Learn about our recent changes >

    • Face masks or coverings are required in all public areas at all Hyatt hotels globally, with some exceptions Learn more
    • Our Global Care & Cleanliness Commitment focusing on safety and wellbeing
    • Enhanced cancellation flexibility for existing reservations and future travel

    COVID-19 Hotel Updates

    Our hearts go out to everyone affected by COVID-19. The safety and comfort of our guests is always our top priority and our thoughts are with you as we all work to navigate this challenging time.

    The safety and well-being of our guests and Inn associates are paramount to us. A thoughtful plan has been implemented throughout each department to go above and beyond to make every guest feel comfortable.

    From all of us at The Carolina Inn and Crossroads Chapel Hill, we would like to thank you for your continued support over the past 95 Years.

    Crossroads Chapel Hill

    Crossroads Chapel Hill will change hours of operation on December 25, 2020. .

    December 25, 2020-January 29, 2021: 

    Breakfast & Lunch:

    Dinner: Crossroads Bar Menu available 
    Tuesday - Thursday from 5:00 p.m. to 8:00 p.m.
    Friday & Saturday from 5.30 p.m. until 9.00 p.m.

    New Years Eve:
    Bar Menu available from 5:00pm-9:00pm

    Until December 24, 2020:

    Breakfast & Lunch:

    Tuesday - Thursday from 5:00 p.m. to 8:00 p.m.
    Friday & Saturday from 5.30 p.m. until 9.00 p.m.

    Crossroads Bar & All-day Menu will be available Tuesday-Thursday from 4:00 p.m.- 8:00 p.m. and
    Fridays & Saturdays 4:00pm-9:00pm.

    Due to limitations and overall capacity, we kindly ask our visitors and guests to make reservations in advance by dialing extension 919.918.2777 or through OpenTable.

    To go orders can be placed by calling 919-918-2777. Debit/Credit Card Transactions Only. Menus available under our dining section. Please note that Room Service is currently not available. 

    What to Expect From Us:
    • Your service provider has been screened for COVID symptoms before each shift and will wear masks and gloves during service.
    • All staff are Count on Me NC Certified.
    • Ongoing cleaning and disinfection of common areas, restrooms, and high touch items. 
    • Guest Use cleaning, disinfection and sanitizing stations are located throughout the property.
    • Cleaning and disinfection of tables and chairs between each member use.
    • Hand washing and/or new gloves in between each visit to tables during services.
    • Reduced capacity and table spacing.
    • Our team may have a mask on – but we are smiling underneath it. Welcome- we are glad to have you back at the Inn.
    Before you Dine With Us: Please note that masks are required 
    • Follow the 3 W’s - Wear, Wait, Wash.
    • Stay home if you have COVID 19 symptoms or have been exposed to anyone with symptoms.
    • Practice Social Distancing - Remain 6ft apart from guests not in your party.
    • With capacity limitations, we recommend making dining reservations in advance.

    What to Expect while at The Carolina Inn
    • Tables will be at least 6ft apart and will have one time use disposable menus. Items such as silverware rollups and condiments will be individually provided. 
    • Hand Sanitizing stations available upon entering building, event space, Carolina Crossroads, Front Desk and Pittsboro Street Provisions. 
    • Maintain social distancing and wear a mask when entering the hotel and in common areas.  Masks are available at the Front Desk if you do not bring your own.  Masks are not required while sitting    at your table however, if you get up from the table, please put your mask back on.
    • Please view floor and standing signage for directional flow and distancing.  Please do not congregate in open areas located in bar area.
    • All payment will take place via debit/credit card. No cash transactions,  please.
    • It’s a new way of dining for our team too. Please let us know if you have any concerns or there is anything we can assist you with.

    Pittsboro Street Provisions

    Pittsboro Street Provisions will be open daily during the following hours: 
    7 Days a Week from 7:00 a.m. until 2:00 a.m.

    Please note that Room Service is currently not available.

    Parking and Valet Service 

    All hotel guests are encouraged to use our self-parking area. Valet parking or luggage assistance will be available upon request. To limit touch points, the usage of Bell Carts will be handled by hotel associates only and items will be delivered to your guestroom main door.

    Dry Cleaning Services

    Same day dry cleaning services is currently unavailable. Therefore dry cleaning items submitted on Tuesdays will be returned Fridays and items submitted on Fridays will be returned Tuesdays. For additional information or requests, please contact our Guest Service team at extension 3129 or by calling 919.933.2001.

    Hotel and Guestroom Precautions and Measures

    Prior to your arrival, our Inn team has prepared your room wearing protective gear and following CDC and local health standard regulations.  

    Please note that room cleaning is available upon request only. However, if your preference would be to receive daily cleaning service, we kindly ask you to communicate this to our Front Office team upon arrival or during your visit. 

    To better accommodate your privacy and limit our team’s access to your room, please place the Room Occupied/Do Not Disturb sign on the main door outer handle. We are glad to provide any additional items such as fresh towels, linens, toiletry items or to collect trash. When requested, we ask that you leave your used items outside your guestroom door and we will pick them up when delivering fresh items.

    • The Carolina Inn follows the CDC Guidelines as well as those from the local health department
    • Signage is posted throughout property to inform guests about social distancing and personal hygiene (Know your W’s- Wash, Wait, Wear)
    • Hand Sanitizing stations are located at all entrances as well as the business center, ice machines and elevators
    • Staff is wearing Personal Protective Equipment and adhere to the proper standards of personal hygiene and social distancing
    • Frequent cleaning of public areas, elevator and high traffic areas with EPA approved cleaning products
    • Room key cards are being disinfected at the Front Desk
    • Guestrooms are vacant for a minimum of 24 hours after each guest departure
    • Ancillary items (ie- duvet, glassware, notepads, etc.) removed for increased sanitation measures
    • Linen and sheets are washed with an Ozone system and EPA approved cleaning products
    Guestroom Cleaning and Sanitation Includes:
    • Door handles
    • Safety latch
    • Counter spaces
    • Tables, Chairs, Lamps
    • Telephone, remote control
    • Alarm clocks
    • Iron
    • Luggage rack
    • Hair dryer
    • Light Switches
    • Thermostat
    Lobby Orchid
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    Crossroads crafts a dining experience unique to Chapel Hill. Share a meal or cocktail with friends and family in the historic setting of The Carolina Inn. With its distinctly Southern soul and North Carolina Spirit, this award-winning restaurant and bar infuses your experience with energy, great food and a comforting sense of place.