Spa Policies

Reservations
Advance reservations are highly recommended. For Spa reservations please call 1-800-221-7117 or 509-427-2529. All prices are subject to change without prior notification. We regret that we cannot guarantee specific massage therapists.

Hours
Spa Facilities & Retail     8:00 am - 9:00 pm
Fitness Center & Pool     6:00 am - 10:00 pm
Reservations     8:00 am - 9:00 pm
(Hours of operation are subject to change.)

What To Wear
We provide a private locker with lock, plush terry cloth robes, towels and hair dryers for all clientele receiving spa treatments. Guests may wear their in-room bathrobes to and from the Spa. For your comfort, undergarments may be worn during treatment. We do maintain a strict draping policy for your privacy. Please leave your valuables in a secure location.

Spa Recommendations & Guidelines
Please arrive at the Spa 15 minutes prior to your first treatment. After your treatment, please feel free to enjoy our dry sauna and whirlpools.

In consideration of other guests we ask that all cellular phones and pagers be turned off while at the Spa. The Spa is a non-smoking facility.

Cancellation & No-Show Policy
As a courtesy to other guests and our therapists, please give us 24-hour notice if you must cancel or change any treatments. Any appointment cancelled less than 24 hours or an Appointment NO SHOW will be charged the full treatment fee. If you cancel your room reservation you must also cancel your treatment reservation.