Spa Policies

Scheduling

To ensure your desired time, make your reservation early. If you would like to request a particular therapist, please let us know when you book your appointment.

Cancellation Policy

We require a four hour notice to cancel without charge. You will be charged the full amount of your service if you cancel within four hours of your scheduled time or fail to arrive.

Punctuality

Please arrive 15 minutes prior to your appointment time. Your treatment will start promptly at its designated time. If you arrive late for your service, your treatment will be modified. All treatments end on time so the next guest will not be inconvenienced.

Upon Arriving

Feel free to arrive in whatever attire is comfortable. We will provide you with a robe and sandals for your treatments. All dressing and undressing will occur in the privacy of your treatment room. Men having facials should shave no less than two hours prior to their service. For your safety and comfort, we suggest you leave your jewelry and valuables in your room.

During Your Visit

To get the most out of your treatment, communicate with your therapist. Your comfort and enjoyment are most important to us, so let us know if you have concerns about depth of pressure during your massage, the temperature of your spa room, music volume or other issues.

Quiet, Please

To maintain a peaceful atmosphere, we ask that you turn off your cell phone, and keep conversations to a whisper.

Gratuities

For your convenience, a 20% gratuity will be added to all services. Ask our spa concierge if you have any questions.

ADDITIONAL AMENITIES

Fitness Center

The Fitness Center is located adjacent to the Main Pool. Here you will find the latest equipment, steam room, dry sauna and locker rooms. A daily pass to the Center can be purchased for $12. The pass fee is waived with any spa experience of $75 or more.

Guests must be at least 16 years of age to use the equipment. Those under 18 must have adult supervision at all times.

Spa to Go

For unique, exclusive gifts to create a home spa experience, visit our Spa Boutique. Find products that help you experience many of our treatments at home, as well as bath and beauty products, sun care and more.

Gift certificates are always available.